Experience

Galaxy Entertainment Group

• Hospitality
• 700 & Above Employee

• Table games pit manager

  • Jan 2015 - Present

  • I was in the pre opening team of Broadway Macau. I was assigned to accomplish admin tasks, such as translation and updates of SOP, work close with Operations Managers and AVP for new team structure of performance management. • I worked closely with Organizational Development and Training team during pre opening and simulation, in order to enhance the working performance of Table Games employees, which includes hard skills and customer service. • I was assigned by the AVP to work as an "internal SOP auditor", which is to observe if all Table Games employees work stick with the SOP. I submitted detailed report to the AVP on daily basis. • I was assigned to do the analysis of the Table Games department of Broadway Macau. I submitted reports on daily, weekly and monthly basis. The said reports served as the purpose of strategic planning of the Table Games department, such as table pricing and the opening hours of each table. • I was assigned to work as an ordinary Pit Manager after the AVP left the organization. As a Pit Manager, I am responsible to oversee several gaming tables, which includes managing the working performance and customer service provided by the staff. I am also responsible to check the gaming equipment and handle incidents. I also need to keep communicating with other departments in order the ensure the gaming pit is able to operate smoothly. Show less

• Assistant Manager Training (Slot)

  • Apr 2014 - Jan 2015

  • Work as a team with Training Manager, sharing the tasks such as delivery of training and other admin works.• Keep effective communication with operations team, get feedback from them regarding to the outcome of the training and make improvement if needed.• Work close with Organization Develop & Training team in order to enhance the standard of every single training and set yearly and monthly training goals.• Work closely with Training Manager and OD&T to enhance the quality of existing training materials and training plans. Show less



SJM

• Gambling Facilities and Casinos
• 200 - 300 Employee

• Executive Officer Trainee (Cage)

  • Dec 2013 - Mar 2014

  I learned the operations by reading the documents such as daily briefing notes, forms and observation when I first joined the team. • I was assigned to observe the daily operation of the cage and update and enhance the existing SOP. • I was assigned to design and deliver training to the cage team in order to enhance the quality of work, which includes customer service and the accuracy. • I was also responsible to observe the working performance after the training, see if any improvement is needed. Show less