Head of People and Business Administration

• Jun 2020 - Present

Human Resources Operations Manager

• Mar 2020 - Jun 2020

General Manager and HR Advisor

• Feb 2005 - Mar 2019

Over 13 years I led the hospitality team at Brighton College through periods of growth and change including three contract renewals and significant increases in pupil numbers. Throughout I was Chartwells’ representative at the College, the equivalent of a head of department. Chartwells looked to me for: Departmental Leadership; Operations Management; HR Management; Resource Management and Logistical Planning; Implementation of Health, Safety and Hygiene Policy; Project Management; Finance Management Achievements and responsibilities: • Playing a major role in the design and launch of three new catering facilities • Awarded a 5 star rating on the Council hygiene inspection every year since launch • Leadership and maintenance of a strong team of 40: Managers, Chefs, Porters and Serving Staff and management of departmental performance• Responsible for the recruitment and training of all staff • Maintaining consistently high standards required by a leading independent school in catering, presentation and service delivery • Tight budget control for College and Chartwells – turnover of 2 million a year – forecasting, financial controlling and implementation of school department budgets and spending, delivering value year on year • Working with the College Commercial Department to provide the best, most cost-effective service during outside events and commercial lettings • Managing supplier relationships to receive the best prices and service • CRB, Central Registration checking and Risk Assessments for all department staff and activities

Restaurant / Hospitality Manager (Freshfields Law Firm)

• Jan 2002 - Feb 2005

Restaurant Associates looked to me for: Team Leadership, Change Management, Training and New Concept Roll-outAchievements and responsibilities: • Managed a 24/7 restaurant at Freshfields, a busy corporate law firm (1200 covers per day) • Oversaw the development of the Private Dining and Hospitality concepts • Played a key role in the development of the Compass staff training programme • Managed the Staff Restaurant • Managed and supervised functions and managed the cashless payment system • Responsibility for the departmental budget • Oversaw all staff training and development

HR / Events Manager

• Apr 2000 - Dec 2001

Achievements and responsibilities: • Function planning and management • Advertised for, interviewed and trained new staff and managed the payroll for all Front of House staff. I employed 100 plus new staff every year for our restaurants and event work • Responsible for budgeting, wages, contract management, security clearance and accounting • Every staff member had to have specific clearances for many of the historic homes, palaces and state building we worked in and also due to the clientele we looked after such as royalty and politicians • On a weekly basis booked up to 300 staff into events for the following week. Maintained the HR files and records with up to date contracts and personal information • Managed the logistics for the uniforms, equipment, transport arrangements and payroll for these staff. I was also their line manager, so if there was a grievance I would manage the procedure from both sides depending on the issue raised