Fiona Icely
Account Manager at Promotional Perks PTY LTD- Claim this Profile
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Bio
Adrian Heaton
Fiona ran out back office support for all elements of our customer and factory order product order processing . She was able to manage the many elements with precision and quality that helped to differentiate ABB as a premium supplier , particularly to our channel network .
Adrian Heaton
Fiona ran out back office support for all elements of our customer and factory order product order processing . She was able to manage the many elements with precision and quality that helped to differentiate ABB as a premium supplier , particularly to our channel network .
Adrian Heaton
Fiona ran out back office support for all elements of our customer and factory order product order processing . She was able to manage the many elements with precision and quality that helped to differentiate ABB as a premium supplier , particularly to our channel network .
Adrian Heaton
Fiona ran out back office support for all elements of our customer and factory order product order processing . She was able to manage the many elements with precision and quality that helped to differentiate ABB as a premium supplier , particularly to our channel network .
Experience
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Promotional Perks PTY LTD
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Australia
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Advertising Services
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1 - 100 Employee
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Account Manager
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2019 - Present
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ABB
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Switzerland
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Automation Machinery Manufacturing
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700 & Above Employee
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Purchasing Manager / OHS Co-ordinator
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Apr 2017 - Feb 2018
Position OverviewReporting directly to the Country Service Manager this role was responsible for overseeing the day to day purchasing functions, 5S implementation and review. I was also responsible for the implementation and management of safety policy and activities for the site consisting of 8 office staff and 20 workshop staff.Responsibilities: Purchasing Managero Day to day entry of purchase orderso Checking and receipting of purchase orderso Participating in internal audits OHS Coordinatoro Entering all the hazards and near misses into the internal databaseo Participating in Safety Observation Tours (SOT’s)o Arranging and presenting all safety training for the siteo Running monthly safety tool box meetingso Accurately recording all training completed into the internal databaseo Monthly safety reporting sent to the divisional safety managero Participating in audits, both external and internal
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Office Manager / OHS Co-ordinator
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Jun 2014 - Feb 2018
Position OverviewReporting directly to the Country Service Manager this role was responsible for overseeing the day to day operations of the workshop consisting of 8 office staff and 20 workshop staff. I was also responsible for the implementation and management of safety policy and activities for the site.Responsibilities: Office Managero Accurate entry of daily time sheets for 20 workshop staff.o Provide administration support to 7 office staffo Arranging the travel requirements for the BU nationallyo Arranging customer meetings, including booking rooms and cateringo Greeting customers on siteo Processing VISA card statements for up to 5 staffo Providing back up for the Purchasing officer and Accountanto Entering jobs into SAP OHS Coordinatoro Entering all the hazards and near misses into the internal databaseo Participating in Safety Observation Tours (SOT’s)o Arranging and presenting all safety training for the siteo Running monthly safety tool box meetingso Accurately recording all training completed into the internal databaseo Monthly safety reporting sent to the divisional safety managero Participating in audits, both external and internal
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Marketing & Customer Service Manager
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Nov 2000 - May 2014
Position Overview:Reporting to the Business Unit (BU) Manager this role was responsible for managing the Customer Service team of 3 and managing the marketing activities for the Drives business nationally.Responsibilities: Managing a team of 3 customer service officers including coaching, mentoring and performance management Managing the marketing of our Channel Partnerso Compiling contracts and sending to new partnerso Build and maintain working relationship with Channel Partnerso Arrange and manage conferences / trade shows etc.o Organise and source promotional items, brochures etc.o Managing on online training for the Channel Partner staffo Provide on-site training for channel partner staff when requiredo Support internal Channel Managers nationallyo Liaise with internal channel partner staff overseas Manage Drives BU marketing in exhibitions and showso Prepare annual marketing plan for the BUo Keeping within the budget, time deadlines etc.o Coordinate with the product managers on what to showo Adhere to company branding requirementso Coordinate presenters if requiredo Liaise with external contractors for stand buildingo Review shows after completion with management team Create a pricing tool in excel for the BU and Channel Partners Compile monthly sales reports for Product Managers Compile monthly marketing report in power point for BU Manager
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Customer Service / Administration
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1995 - 2000
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Education
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Sacred Heart College, Kyneton