Management Systems & Project Administration

• Oct 2020 - Present

Quality Systems Coordinator

• Jan 2022 - Jul 2022

Health Safety Environment Quality Manager

• Sep 2019 - Jan 2022

EDG, Inc. is a full-service, global consulting firm providing cost-effective engineering, management, and project service solutions.We view each project as a milestone that moves us forward toward the next opportunity. By providing a quality product and delivering it in a safe and timely manner, EDG has been successful in executing projects for over three decades. EDG, Inc. is a full-service, global consulting firm providing cost-effective engineering, management, and project service solutions.We view each project as a milestone that moves us forward toward the next opportunity. By providing a quality product and delivering it in a safe and timely manner, EDG has been successful in executing projects for over three decades.

Owner

• Jan 2014 - Sep 2019

Process ManagementQuality AssuranceLean Systems ThinkingBusiness ExcellenceContinuous Improvement Process ManagementQuality AssuranceLean Systems ThinkingBusiness ExcellenceContinuous Improvement

Group Business Systems Manager

• Sep 2014 - Jun 2016

VHG is a W.A. family owned new home building company, founded in 1993. They remain the second highest volume builder in W.A., building over 1,000 new homes annually. VHG has a complex structure of seven award-winning brands, specialist divisions, a head office in Perth and two regional offices. They also have a strong presence in the very competitive first home, two-storey and multi-site development segments. VHG employ over 200 people.Reported to the Chief Information Officer. Key Achievements:↻ 83% reduction in the time taken by customers to return completed contracts↻ 77% reduction in the time taken to approve new home designs↻ Applied process improvement techniques to internal processes providing immediate access to up to date informationKey Responsibilities:↻ Working with Executive Managers and their teams to map, analyse and review business processes, identifying improvement opportunities↻ Facilitate training in the use of business process improvement tools and techniques↻ Assist with developing and refining supporting policies and procedures.

Senior Process Analyst Consultant – Office of the CEO

• Oct 2014 - Jan 2015

With a population of 164,000 and a total land area of 97 square kilometres, the City is one of the largest local governments in Western Australia, by population. The City employs over 500 people.Short term consulting engagement on behalf of the Chief Executive Officer.Key Achievements:↻ Prepared a business case for providing building certification services to other Local Governments and external parties↻ Recommended improvements to contractor engagement by using quantitative and qualitative tender criteria and customer feedback to monitor performance and drive continuous improvementCore Responsibilities:Strategic review of the processes associated with the critical customer services of:↻ Building Certification↻ Electrical & Plumbing↻ Traffic Management

Business Improvement Consultant

• Nov 2014 - Dec 2014

Vertech is part of the Global Energy Group. They provide the Oil & Energy sector with Asset Integrity Management Services, e.g. specialist access, inspection, maintenance and coating. Founded in 2008, they employ over 1,000 people.Key Achievement:Prepared an implementation plan addressing improvements to document filing, record management and corrective action processes in consultation with managers and employees, in preparation for an external certification audit.Core Responsibility:Provided Quality Management System consultancy services

Business Improvement Consultant

• May 2014 - Sep 2014

Sustainability provides the Australian resources and industrial sectors with practical business process solutions. Established in 1999, they employ over 50 people.Key Achievement:↻ Established ISO 9001 Quality Management System accreditation which tripled turnover for a manufacturing client by helping to secure a $300m international contractShort term consulting engagement. Core Responsibility:↻ Provided Quality Management System consultancy services to a firm of 10 employees

General Manager

• Sep 1998 - Dec 2006

Aussie I.T. provides laser printer sales & service, and office consumable products to Local Government, Education and Small to Medium sized Enterprise sectors throughout Australia. A West Australian family owned and operated business, established thirty years ago. They employ over 10 people.Reported to the Managing Director.Key Achievements:↻ Awarded 'Approved Contractor' status for Local Government procurement↻ Manufactured our own brand of Toner Cartridge, out performing market leaders↻ Established the ISO 9001 Quality Management SystemCore Responsibilities:↻ Strategic business planning and implementation↻ Financial management of operations↻ Human resource and performance management and career development of employees↻ Manage client portfolio.↻ Establish and maintain ISO 9001 Quality Management System accreditation

Business Process Development Manager

• Jan 1995 - Feb 1998

IBM is the world's largest global services company in terms of revenue ($88 billion in 2000) and by most other measures, a position it has held for the past 50 years. Reported to the Customer Service, Logistics and Inventory Manager.Key Achievement:↻ IBM Director's Award for significant contribution to achieving global logistics targetsKey Responsibilities:↻ UK representative for a Europe, Middle East & Africa (EMEA) wide inventory management system↻ Continuous improvement of processes as per Total Quality Management best practice

Procurement, Logistics and Inventory Manager

• Jun 1988 - Dec 1994

Reporting to the Parts and Inventory Manager.Key Achievement:↻ Replaced 16 remote locations with an IBM operated call centre, providing twenty four-seven supportCore Responsibilities:↻ Ensure the availability of spare parts to support IBM’s vast and diverse customer base↻ ISO 9000 (BS 5750) compliance