Fintan FitzPatrick
Senior Business Analyst at Rightsline- Claim this Profile
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Bio
Colin Bottle
Fintan reported to me between 1998 and my departure in 2012. During that time he proved his abilities in addressing issues, identifying areas where improvements could be made both internally and within customer processes, heading off potential problems and consolidating the relationships which were built up over many years. Advancing from Customer Support Manager to Account Manager and then to Customer Services Manager, each time broadening the range of customers and technology streams under his management, he always kept a focus on optimising the customer relationships by
Peter Dent
I've known Fintan in a work capacity for over twenty years and I would highly recommend him as an asset to any company. I've found him to be hard working, diligent, courteous and very professional throughout, plus he has always made the effort to ensure his staff are as happy with working life as possible. His communication skills are excellent and has suited his various sales and account management roles, however he also has a technical background that offers credence and knowledge to his opinions. I wouldn't hesitate to recommend Fintan to anyone as I'm certain he would do an excellent job, as he has always done!
Colin Bottle
Fintan reported to me between 1998 and my departure in 2012. During that time he proved his abilities in addressing issues, identifying areas where improvements could be made both internally and within customer processes, heading off potential problems and consolidating the relationships which were built up over many years. Advancing from Customer Support Manager to Account Manager and then to Customer Services Manager, each time broadening the range of customers and technology streams under his management, he always kept a focus on optimising the customer relationships by
Peter Dent
I've known Fintan in a work capacity for over twenty years and I would highly recommend him as an asset to any company. I've found him to be hard working, diligent, courteous and very professional throughout, plus he has always made the effort to ensure his staff are as happy with working life as possible. His communication skills are excellent and has suited his various sales and account management roles, however he also has a technical background that offers credence and knowledge to his opinions. I wouldn't hesitate to recommend Fintan to anyone as I'm certain he would do an excellent job, as he has always done!
Colin Bottle
Fintan reported to me between 1998 and my departure in 2012. During that time he proved his abilities in addressing issues, identifying areas where improvements could be made both internally and within customer processes, heading off potential problems and consolidating the relationships which were built up over many years. Advancing from Customer Support Manager to Account Manager and then to Customer Services Manager, each time broadening the range of customers and technology streams under his management, he always kept a focus on optimising the customer relationships by
Peter Dent
I've known Fintan in a work capacity for over twenty years and I would highly recommend him as an asset to any company. I've found him to be hard working, diligent, courteous and very professional throughout, plus he has always made the effort to ensure his staff are as happy with working life as possible. His communication skills are excellent and has suited his various sales and account management roles, however he also has a technical background that offers credence and knowledge to his opinions. I wouldn't hesitate to recommend Fintan to anyone as I'm certain he would do an excellent job, as he has always done!
Colin Bottle
Fintan reported to me between 1998 and my departure in 2012. During that time he proved his abilities in addressing issues, identifying areas where improvements could be made both internally and within customer processes, heading off potential problems and consolidating the relationships which were built up over many years. Advancing from Customer Support Manager to Account Manager and then to Customer Services Manager, each time broadening the range of customers and technology streams under his management, he always kept a focus on optimising the customer relationships by
Peter Dent
I've known Fintan in a work capacity for over twenty years and I would highly recommend him as an asset to any company. I've found him to be hard working, diligent, courteous and very professional throughout, plus he has always made the effort to ensure his staff are as happy with working life as possible. His communication skills are excellent and has suited his various sales and account management roles, however he also has a technical background that offers credence and knowledge to his opinions. I wouldn't hesitate to recommend Fintan to anyone as I'm certain he would do an excellent job, as he has always done!
Credentials
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PRINCE2 Practitioner
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Experience
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Rightsline
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United States
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Software Development
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1 - 100 Employee
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Senior Business Analyst
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Nov 2018 - Present
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Ingenta
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United Kingdom
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Software Development
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1 - 100 Employee
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Director Customer Operations, Europe
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Jan 2018 - Aug 2018
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Head of Customer Operations, Europe
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Jan 2012 - Dec 2017
Streamlined revenue pipeline forecasting and scheduling process to improve ability to manage resource levels and allocations. Created a new professional services team achieving full utilisation throughout my tenure.Maintained existing long-term service engagements and developed engagement through enhancement and migration.Scoping proposals for significant new projects in conjunction with technical team and senior management to realise new functionality or services for customers.Scoping product enhancement proposals and directing projects delivering the enhancements, engaging with the user group to determine strategic direction.Pinpointed and resolved pinch-points in project processes in subsequently successful system implementations.Renegotiated annual service agreements into multi-year agreements for major clients.Refreshed service infrastructure and established upgrade program.Introduced new software release processes at major customers.
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Account Manager
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1998 - Jan 2012
Maintaining and building professional relationships with existing customers, ensuring that they are aware of the full range of products and services available from Vista.Identifying both short term sales opportunities and longer-term system strategies to retain the accounts, generating an additional £1m revenue annually.Scoped, defined with technical team and senior management, proposed and managed projects to realise new functionality or services for customers.Consistently exceeded sales targets, with highest value sales for 5 years running.First to sell Vista’s web-service software and multi-year Managed Services contracts.Proposed and signed Vista’s largest Warehouse Management System sale.Implemented new Sales Authorisation process.
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Manager, Customer Services Department
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Sep 1994 - 1998
Rebuilt team of 12 technical specialists. Project managed delivery of software for major ERP implementation. Implemented internal Asset Management system. Operational responsibility for Vista’s own internal business systems. Rebuilt team of 12 technical specialists. Project managed delivery of software for major ERP implementation. Implemented internal Asset Management system. Operational responsibility for Vista’s own internal business systems.
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CITEC
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Australia
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IT Services and IT Consulting
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200 - 300 Employee
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Business Projects Manager
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Sep 1992 - Sep 1994
Created team to deliver complex proposals and tenders. Implemented bid management process and completed numerous RFPs, etc. Project Managed a range of IT projects. Created team to deliver complex proposals and tenders. Implemented bid management process and completed numerous RFPs, etc. Project Managed a range of IT projects.
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Australia Post
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Australia
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Consumer Services
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700 & Above Employee
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Corporate Systems Manager
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Oct 1989 - Sep 1992
Controlled the activities of thirteen people, divided into two development and one support group. Controlled the activities of thirteen people, divided into two development and one support group.
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Education
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University of Cape Town
BSc, Physiology
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