Finbarr Harrington
VPSE - Virtual Platform Support Engineer at VCE- Claim this Profile
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Polish Elementary proficiency
Topline Score
Bio
Tom Evans
Finbarr always works in a very professional manner. His people skills are superb & he works well on his own initiative. He ensures that he is sure-footed technically by continuously developing his skill-set. I would have no hesitation in recommending him. He was an huge asset to our team. Best Rgds, Tom
Tom Evans
Finbarr always works in a very professional manner. His people skills are superb & he works well on his own initiative. He ensures that he is sure-footed technically by continuously developing his skill-set. I would have no hesitation in recommending him. He was an huge asset to our team. Best Rgds, Tom
Tom Evans
Finbarr always works in a very professional manner. His people skills are superb & he works well on his own initiative. He ensures that he is sure-footed technically by continuously developing his skill-set. I would have no hesitation in recommending him. He was an huge asset to our team. Best Rgds, Tom
Tom Evans
Finbarr always works in a very professional manner. His people skills are superb & he works well on his own initiative. He ensures that he is sure-footed technically by continuously developing his skill-set. I would have no hesitation in recommending him. He was an huge asset to our team. Best Rgds, Tom
Credentials
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Learning VMware NSX
LinkedInJan, 2020- Nov, 2024 -
Communicating with Empathy
LinkedInNov, 2019- Nov, 2024 -
Having Difficult Conversations
LinkedInNov, 2019- Nov, 2024 -
Coaching for Results
LinkedInJan, 2019- Nov, 2024 -
Leadership Foundations
LinkedInJul, 2018- Nov, 2024
Experience
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VCE
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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VPSE - Virtual Platform Support Engineer
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Jul 2015 - Present
• Applies advanced platform and technical expertise using standard operating and diagnostic procedures to resolve standard level issues. • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. • Contributes to centralized problem identification and resolution database may provide senior or expert level tasks similar to Engineering for assigned products or skills. • Understands and leverages VCE’s technical communication structure. Sphere of influence extends well outside of the department. May be asked to participate in virtual team training and product knowledge sharing meetings. • Will participate in the creation and maintenance of eService applications such as Chat, Knowledgebase content, Support forums, etc. Regularly submits content to the knowledge database. • Validates technical information and issues early warnings and disseminates information as needed. Show less
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VMware
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United States
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Software Development
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700 & Above Employee
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Senior Premier Services Engineer
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Feb 2015 - Jul 2015
Business & Mission Critical Support Engineer. Dedicated Technical Support and Account Management for enterprise customers across the vSphere Product Suite.This role included a close relationship with dedicated Business & Mission Critical Accounts customers and their Technical Account Managers & partners to ensure customer satisfaction, as well as close collaboration with third party vendors.
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TSE
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Nov 2012 - Feb 2015
Technical Support Engineer (TSE) with the Global Support Services (GSS) for the EMEA countries. Troubleshooting, configuring & solving customers issue on their virtual environments.-Working in the Infrastructure (Storage and Networking) team providing support to customers.-Key Responsibilities• Resolve any customer technical issues through diligent troubleshooting, reproduction and research. Maintaining customer satisfaction.• Work directly with staff in engineering and global support services to resolve customer issues.• Document all technical inquiries; develop and review content for knowledge-base.• Participate in testing alpha and beta products.Products Supported:-ESX/ESXI 3.5/4.x/5.x-Site Recovery Manager (SRM) / vSphere Replicaion (VR)-vSphere Data Protection (VDP) / vSphere Data Recovery (VDR)-vSAN-Nexus 1000V-VMware DVS Show less
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Legal IT Limited
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Ireland
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Information Technology & Services
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1 - 100 Employee
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System Administrator
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Jan 2012 - Dec 2012
• Administrate 30+ Windows 2000/03/08 SBS/Standard servers located throughout Ireland. • Troubleshoot client computer hardware, software, network problems. • Replace defective hardware on clients and servers as necessary. • Administrate, verify, and restore from backups (VERITAS, Windows, KeepItSafe, Symantec). • Active Directory maintenance. Add, remove, and modify accounts. Implement Group Policies where necessary. • Anti-Virus and IT Security implementation and administration. (Sophos, Pure Message) • Cisco router configuration and maintenance. Cisco VPN setup. • Irish support contact for Dictanet Digital Dictation. • Irish support contact for Partner for Windows (Tikit TFB). • Train clients and staff in required areas and products Show less
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PlanNet21 Communications Ltd
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Ireland
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Information Technology & Services
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1 - 100 Employee
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Network Engineer
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Sep 2011 - Dec 2011
Troubleshoot, configure, install and upgrade Cisco routers and switches. Pre-Staging ASR1004's, ASR1001's, Juniper SRX3400 firewalls for data center deployment. IOS upgrades, router & switch configuration. Wireless site surveys with Cisco WLC & wireless implementation & troubleshooting. Troubleshoot, configure, install and upgrade Cisco routers and switches. Pre-Staging ASR1004's, ASR1001's, Juniper SRX3400 firewalls for data center deployment. IOS upgrades, router & switch configuration. Wireless site surveys with Cisco WLC & wireless implementation & troubleshooting.
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Fujitsu
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IT Services and IT Consulting
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700 & Above Employee
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IT Engineer
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2009 - 2011
- IT Systems Administrator - On Site in HIQA, Mahon, Cork. Management and resolution of tickets logged through Fujitsu's internal support systems. Providing hands-on Desktop/Laptop/Server and Mobile device software support (AD and Exchange 2003-2010 administration) (Xp, Vista, Win 7, Windows Server 2000-2008, Windows Mobile 6 - 7, Apple IOS)(Microsoft Office apps 2003 - 2010)(Sap + Oracle)(Symantec Endpoint Protection, Becrypt,Checkpoint,)(Cisco VPN client)(Backup Exec) Administration of Avaya phone systems including call vectoring and agent logons, DHCP support, Video conferencing system support including trouble shooting and raising/managing tickets sent to 3rd party support. Providing hands-on (break/fix) multivendor hardware support for Servers/Laptops/Workstations/Mobile Devices/Tablet/Desk Phones/Routers/Switches/Wireless infrastructure. Show less
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Fujitsu Siemens ITPS
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Teagasc, Moorepark, Fermoy, Cork
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IT Engineer
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Aug 2007 - Sep 2009
- IT Systems Administrator - On Site in TEAGASC, Moorepark, Fermoy, Cork. Management and resolution of tickets logged through Fujitsu's internal support systems. Providing hands-on Desktop/Laptop/Server and Mobile device software support (AD and Exchange 2003-2010 administration) (Xp, Vista, Win 7, Windows Server 2000-2008, Windows Mobile 6 - 7, Apple IOS)(Microsoft Office apps 2003 - 2010)(Sap + Oracle)(Symantec Endpoint Protection, Becrypt,Checkpoint,)(Cisco VPN client)(Backup Exec) Administration of Avaya phone systems including call vectoring and agent logons, DHCP support, Video conferencing system support including trouble shooting and raising/managing tickets sent to 3rd party support. (Tandberg). Providing hands-on (break/fix) multivendor hardware support for Servers/Laptops/Workstations/Mobile Devices/Tablet/Desk Phones/Routers/Switches/Wireless infrastructure. Along with troubleshooting a wide variety on Intrumentation systems. -IT Asset Manager- Responsible for procurement, recording and distribution of IT equipment and accessories for Ireland region and asset tracking/management to include building from Windows build server. Show less
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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IT Engineer
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Sep 2004 - Aug 2007
-Field Engineer- I was responsible for the management and resolution of all field engineering calls passed from resource allocation managers. This mainly involved resolving h/ware and s/ware issues in banking environments (AIB, BOI, Ulster Bank and Irish Permanent) as well as the retail sector (Tesco, Dunnes Stores). This would range from troubleshooting Workstations/Tills and peripherals, to resolving WAN issues with Cisco routers and everything in between. I supported self service machines (ATMs, Statement Printers) from both a software and hardware perspective during core support hours and on-call basis. Show less
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IT Engineer
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Oct 2000 - Sep 2004
-Field Engineer- I was responsible for the management and resolution of all field engineering calls passed from resource allocation managers. This mainly involved resolving h/ware and s/ware issues in banking environments (AIB, BOI, Ulster Bank and Irish Permanent) as well as the retail sector (Tesco, Dunnes Stores). This would range from troubleshooting Workstations/Tills and peripherals, to resolving WAN issues with Cisco routers and everything in between. I supported self service machines (ATMs, Statement Printers) from both a software and hardware perspective during core support hours and on-call basis. Worked on Cisco and Windows Xp rollout for BOI. Show less
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IT Engineer
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Jan 1999 - Oct 2000
I was recruited by Siemens after my first year in college and worked as an engineer for the Bank of Ireland NT rollout. To complete & Y2K upgrade. The first phase of this project involved travelling around Ireland and the UK installing Primergy servers and configuring Windows NT on all Bank of Ireland sites. The second phase involved revisiting these sites to cutover services from the old BNC servers to the NT Servers and migration of the clients I was recruited by Siemens after my first year in college and worked as an engineer for the Bank of Ireland NT rollout. To complete & Y2K upgrade. The first phase of this project involved travelling around Ireland and the UK installing Primergy servers and configuring Windows NT on all Bank of Ireland sites. The second phase involved revisiting these sites to cutover services from the old BNC servers to the NT Servers and migration of the clients
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Test Engineer
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1998 - 1999
Fault tested PCB's & PSU's Fault tested PCB's & PSU's
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Education
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2011 - 2013
Cork Institute of Technology
Bachelor of Science (B.Sc.), Bachelor of Science in Information Technology Support -
2009 - 2011
Cork Institute of Technology
Bachelor's degree, Higher Certificate in Computer Science -
2008 - 2009
Cork Institute of Technology
CCNA, Cisco Certified Network Associate -
1997 - 1999
Waterford Institute of Technology
Electronic Engineering -
1992 - 1997
St Brogan's College Bantry
Leaving Cert
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