Experience

Ship.Cars

• United States
• Software Development
• 1 - 100 Employee

• Carrier Relationship Manager

  • Apr 2022 - Present



TMC, a division of C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Carrier Manager

  • Jan 2020 - Apr 2022

  - Partner with customer to meet capacity needs by sourcing from diversified portfolio of 58 carriers- Assists in facilitation of LTL/TL RFQs- Conduct bi-weekly reviews with top 10 carriers using KPIs for performance evaluation and decision- making- Negotiate carrier rates leveraging market data to provide capacity in contractual and spot market environments- Manage receipt of carrier/brokerage contracts in addition to reviewing redlines for customer feedback- Proactively posts available capacity, using complete and accurate details, to enable efficient matching of freight to equipment

• Lead Operations Coordinator

  • Oct 2018 - Jan 2020

  - Utilized Power BI to create optimization reports revealing consolidation opportunities of $8k+ in monthly savings- Monitored workload of 8 employees while assigning tasks ensuring daily expectations were completed with quality- Facilitated training of new employees on company procedures and advanced technical knowledge- Supported team members to ensure exceptional customer service to increase retention- Generated SOPs to conceptualize customer workflows to provide efficient and consistent service - Initiated continuous problem-resolution through communication via phone/email to offer options in timely manner

• Logistics Associate

  • Dec 2017 - Oct 2018

  - Provided customer with best cost/best mode solutions by sourcing coverage from a portfolio of 17 carriers- Observed 2 team mailboxes while ensuring response times were kept to under 1 hour- Ran & distributed activation reports for loads that were ready to be auto-booked to carriers- Scheduled appointments in TMS and confirmed on time delivery of items needed to build-back stock safety levels- Ensured arrangements were made for expedited shipments by providing timely responses to customer requests



Redwood Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Manager, Freight Pay & Audit

  • Feb 2016 - Sep 2016

  - Reduced audit fees by 15% each quarter through careful management of resources- Articulated audit results to upper management through written reports and oral presentations- Produced SOPs and training manuals for customer use while providing education material for a team of 5 auditors- Cultivated trust as the go-to resource by recommending testing alternatives to uncover areas of vulnerability- Transformed prior audit functions to retain corporate business while facing price-based competition

• Senior Freight Audit & Pay Specialist

  • Sep 2012 - Feb 2016

  - Resolved aging accounts of 90 days past due or more from 15% to under 3%- Minimized outstanding payables by processing over 2,000 invoices for payment each week- Achieved carrier compliance by comparing carrier invoices against contracted rates to maintain integrity - Fostered new staff while administering tasks in order to evaluate performance and provide feedback- Contacted carriers via phone/email to acquire invoices and supporting documentation for rate exceptions