Senior Content Editor

• Sep 2018 - Present

Review, proofread, edit, distribute to subscribers, and publish daily paid content from the CEO, in-house writers, authors, and contributors. Review, proofread, edit, distribute to subscribers, and publish daily paid content from the CEO, in-house writers, authors, and contributors.

Senior Project Manager

• Oct 2015 - Sep 2018

The Senior Multimedia Project Manager (Event Producer) role is an end-to-end project management position in charge of clients' IR and non-IR audio and AV events. As a senior webcast producer, I manage about 160 Nasdaq clients, produce webcast events such as IPOs (Initial Public Offer), Mergers, Acquisitions, Analyst Day, Annual Shareholder Meetings, corporate calls, etc. Project cycle starts with booking the event with vendors, designing the webcast player, liaising between service providers and the client, event planning and quality checking, running and monitoring live events in the webcast control booth, sending out post-event reports, escalating issues and event impairments, if any. I produce over 600 events annually. Show less

Account Manager and Inside Sales - Americas

• Jul 2013 - Aug 2015

Maintain post-sale contact with clients in order to facilitate a positive and productive long-term relationship. Communicate with customers with regard to any account problems. Discuss customer concerns and suggestions. Focus efforts on product feedback, enhancement, upgrades, and development. May handle add-on sales for clients. Roles and Duties: • General account management functions via CRM / Siebel • Platform Sales, Renewals and Upgrades processing • Manage Service-Impacting and Revenue-Impacting Client Escalations, Business/Sales presentations, Pricing and Contract Negotiation, Service request processing, provisioning, and implementation, Revenue Forecasting and Management, Billing and invoice analysis, Usage, transaction and traffic monitoring and reporting, Service Cancellation Processing Show less

Voice and Data Services Manager

• Nov 2010 - Jun 2013

Roles and Duties: Lead Point of Contact of assigned customers Build and maintain strong business relationship with clients Ensure timely and efficient delivery of solutions and resolutions Write scripts for account termination and service suspension and disconnection process Coordinate and synchronize events with other teams as required by process SLAs Ensure retention of clients for service quality-related cancellations Lead Discovery Calls and Implementation Calls as required by new order process. Show less

Contributing Photographer/Videographer

• Dec 2007 - Oct 2010

Training/On-Boarding Officer

• Nov 2002 - Nov 2007

College Instructor - Arts and Sciences

• Oct 1998 - Jun 1999