Experience

MISTRAL*TOUR INTERNAZIONALE S.R.L.
• Italy
• Leisure, Travel & Tourism
• 1 - 100 Employee
• Operation Division Manager

  • Oct 2018 - Present


Mobility Social Fund protection

• Mobility Social Fund protection

  • Jan 2015 - Sep 2018

  During this period I worked for a major Italian Tour Operator as Tour Manager in Japan for the following periods: June – September 2015 March – May 2016 June – September 2016 March - May 2017 June - September 2017 March - May 2018 June - September 2018 During this period I worked for a major Italian Tour Operator as Tour Manager in Japan for the following periods: June – September 2015 March – May 2016 June – September 2016 March - May 2017 June - September 2017 March - May 2018 June - September 2018



Lufthansa

• Germany
• Airlines and Aviation
• 700 & Above Employee

• Manager Group Sales & MICE Specialist Italy

  • Apr 2011 - Dec 2014

  Management of theTeam of Milan (12 people)Leadership and support to the Team, through resource planning authorities. Advise and coordinate with the staff within the company to facilitate all operational procedures to ensure the complete execution of all scheduled tasks .Interface with top clients for finalization of contracts.Monitoring and follow-up of the Team's activities and sales.Interface with the partner companies and with various other departments within the company.Preparation / analysis of weekly or monthly reports to keep track of sales trends with particular attention to market trends.Formulations effective strategic plans to improve the market presence through actions aimed at increasing sales.Creation , training and development of the Groups Call Center in Dublin.Monitoring, follow-up and constant updating of the Call Center with frequent travel to Dublin.Updating and implementation of new management systems.Development of the Product MICE ( Meeting, Incentive , Congress , Events ) throughout the Italian territory. Show less

• MANAGER LEISURE/GROUPS SALES

  • Mar 2006 - Apr 2011

  Operational Management Teams of Turin and Milan (20 people) Coordination of all activities of the teams, with particular focus on quality of service offered to customers, through regular flow of information, plans and actions aimed at improving the quality and increasing sales. During this period I designed and developed the online management system of the groups (Group Tool). This system fully manages the operational flow from the client's request until the finalization of the group, also automatically managing all administrative aspects such as the drafting of the contract, as well as all correspondence between the client and Lufthansa. Show less

• SUPERVISOR TEAM

  • Sep 2000 - Mar 2006

  Responsibility and supervision of the Team of Turin Management and coordination of all activities related to: - Booking service for individual passengers - Service for travel agencies and companies in the Piedmont, Valle d'Aosta, Liguria and parts of Tuscany - Service customer relations and baggage claims

• BOOKING AGENT

  • May 1995 - Sep 2000

  Booking Officer within the Team of Turin With the task of both passenger bookings individual and groups, baggage claims, customer relations. Replacement of 2 motherhood at the Lufthansa office in Turin airport with function of ticketing and passenger assistance.



Sac International Sas

• MANAGER

  • Sep 1989 - Jun 1995

  Management and coordination of sales of travel packages, airline tickets to individual passengers or groups. Management of business relationships with client companies. Monitoring and coordination of accounting and administration. This work has allowed me to acquire a good experience in coordination of a working group. I have liaised and stipulated commercial agreements with airlines, shipping lines, insurance companies and large tour operators. Management and coordination of sales of travel packages, airline tickets to individual passengers or groups. Management of business relationships with client companies. Monitoring and coordination of accounting and administration. This work has allowed me to acquire a good experience in coordination of a working group. I have liaised and stipulated commercial agreements with airlines, shipping lines, insurance companies and large tour operators.



Vestebene S.p.A.

• SALES AGENT

  • Mar 1987 - Aug 1989

  Sales Manager for the area of Frankfurt am Main. Development of customer base and achieving sales budgets Sales Manager for the area of Frankfurt am Main. Development of customer base and achieving sales budgets



Robert Bosch S.p.A

• SALES AGENT

  • Feb 1986 - Sep 1987

  Responsible for relations with the group Alfa Romeo, with control functions of orders, shipments of goods. Control functions of billing and payments. Responsible for relations with the group Alfa Romeo, with control functions of orders, shipments of goods. Control functions of billing and payments.



SanPaolo - IMI, Frankfurt am Main Branch

• EMPLOYEE

  • Jan 1984 - Feb 1986

  Management of relationships between Italian and German Credit Institutes. General accounting functions. Management of relationships between Italian and German Credit Institutes. General accounting functions.