Experience

AI Superior Services

• Germany
• IT System Data Services
• 1 - 100 Employee

• Head of R&D Department

  • Mar 2022 - Present

  - Experience in Software Product Development - Proficient in leading Continuous Improvement efforts for programs, processes analysis to deliver relevant results. Bringing in strong technology leadership to drive high-quality work in the technology areas. Mobile and Application development to deliver on high demand projects. - Experience in Software Product Development - Proficient in leading Continuous Improvement efforts for programs, processes analysis to deliver relevant results. Bringing in strong technology leadership to drive high-quality work in the technology areas. Mobile and Application development to deliver on high demand projects.



Mbicycle

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief External Affairs Officer

  • Jun 2017 - Present

  As Chief External Affairs Officer, my main responsibilities are: - Building and maintaining collaborative relationships with our clients; - Development and implementation of strategic communications and public affairs programs that advance the mission, vision, and goals of Mbicycle; - Conducting ongoing formal risk assessments of Mbicycle projects, anticipation and identification of the issues that could arise; - Directing and overseeing customer satisfaction research, or related consulting work products, to ensure the quality of the services provided. Show less



Dropbox

• United States
• Software Development
• 700 & Above Employee

• Information Technology Specialist

  • Feb 2016 - Jun 2017

  Maintaining, processing and troubleshooting computer systems and operations. Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. Performs input/ output data control and bulk data storage operations. Transfers data between information processing equipment and systems. Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or soft ware. Restores equipment to operation by replacement of line replaceable unit (LRU). Installs, operates, performs strapping, restrapping, PMCS and unit level maintenance on COMSEC de vices. Assists in the design, preparation, editing, and testing of computer programs. Drafts associated technical documentation for program reference and maintenance purposes. Install, maintain and troubleshoot Local Area Networks, Wide Area Networks and data communications equipment. Planning, designing and testing computer systems. Show less



Workday

• United States
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Aug 2011 - Feb 2016

  -Provide first level contact support. -Walk customers through the problem-solving processes. -Follow up with customers and seeing if the problem persists. -Utilize excellent customer service skills and exceed customer's expectations. -Recommend procedure modifications and improvements. -Provide first level contact support. -Walk customers through the problem-solving processes. -Follow up with customers and seeing if the problem persists. -Utilize excellent customer service skills and exceed customer's expectations. -Recommend procedure modifications and improvements.