Experience

Check-in Check-out - Gestão de Alojamento Local

• Portugal
• Travel Arrangements
• 1 - 100 Employee

• Guest Relations Manager

  • Oct 2017 - Present

  Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Coordinate luggage collection and storage Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests Actively listen to and resolve complaints Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Appraise team's performance and produce regular reports Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience Examine daily duties, assign tasks and check on progress Analyze customer feedback from online reviews and suggest ways to improve ratings Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with regular clients Show less



Portugal Telecom

• Portugal
• Telecommunications
• 700 & Above Employee

• Assistant Manager - B2B Corporate Business

  • Oct 2008 - Jun 2016

  Direção de Clientes Financeiros e Serviços. This organizational unit whose main task is to manage and developing the organization's business in the financial services sector and Utilities through a personalized and qualified relationship. Direção de Clientes Financeiros e Serviços. This organizational unit whose main task is to manage and developing the organization's business in the financial services sector and Utilities through a personalized and qualified relationship.



TMN-Telecomunicações Móveis Nacionais, SA

• Telecommunications
• 1 - 100 Employee

• Claims Supervisor

  • Oct 2007 - Oct 2008

  Team leader Operations Management and Complaints.

• Operations Supervisor

  • Sep 2005 - Sep 2007

  Team leader Núcleo de Atendimento a Clientes OPR - Linha de Helpdesk OPR; Linha 800964444, Linha Directa de Agentes; Linha 12023, correções de pedidos.