Experience

W Santiago

• Chile
• Hospitality
• 1 - 100 Employee

• Assistant Director Of Rooms

  • Mar 2022 - Present

  - In charge of: Front Desk, Concierge, Guest Service, Guest Relation and Housekeeping Departments- Loyalty Program Champion- W Brand Culture trainer- Advisory Board Member for Latinamerica division- W Brand representative to Latinamerica division- Luxury representative to Marriott Chile- Leading a project with the 6 W hotels in the region to elevate guest experience and implement W Brand Evolution

• Welcome Office Manager i/c of Style

  • Oct 2021 - Feb 2022

  - In charge of: Front Desk, Concierge, Guest Service, Guest Relation and Housekeeping Departments- Reopen of closed floors and established a good eviroment to face the hard turnover and hiring issues post Pandemic and achieving being the best Marriott Hotel in chile with less buyouts and more plant staff.- Loyalty Program Champion- W Culture trainer- Quality Representative

• Welcome Office Manager

  • Sep 2018 - Oct 2021

  - In charge of: Front Desk, Concierge, Guest Service, Guest Relation Departments- Loyalty Program Champion- W Culture trainer- Quality Representative- Part of 2020 reopening Team. Preaparing the hotel to reopen after 9 months closed due to Pandemic

• Assistant Welcome Office Manager

  • Apr 2017 - Sep 2018

  - In charge of: Front Desk, Concierge, Guest Relation Departments- Loyalty Program Champion



Sheraton Barra Rio de Janeiro Hotel

• Rio de Janeiro, Brazil

• Front Office Manager

  • Jul 2015 - Mar 2017

  - Invited by Starwood HR Corporate Area to rebrand the hotel from Radisson to Sheraton assuming as Front Office Manager - In charge of: Front Desk, Concierge, Guest Service, Guest Relation, Business Center Residences Check-in Desk Departments - Loyalty Program Champion - Sheraton Brand trainer -Leading Rooms and Residential operation during the 2016 Olympics hosting groups as Country Delegation and the Female Brazilian and USA Footbal Teams and the USA Tenis Delegation and being the official FIFA hotel - Leading Rooms and Residential operation during the 2016 Paralympics hosting the official House of Canada Show less



Sheraton Rio Hotel & Resort

• Front Office Supervisor

  • Sep 2012 - Jul 2015

  - Started in September 2012 as Receptionist - As Receptionist/Night Auditor assisted Rooms Director to recategorize hotel rooms inventory due to opportunities to better categorize during hotel renovation and generate more rooms revenue - Top Loyal Program enroller in 2012 - Started in Sep 2013 as Front Office Supervisor assuming the leadership of Concierge and Front Desk departments - Improved Loyalty Program goals achievements - Selected as Sheraton Brand trainer for Brand Reactivation project due hotel renovetion completition - Leading with Rooms leaders Front Office operation during 2014 FIFA World Football Cup being the official Coca-Cola hotel - Acting as Interin Manager on Duty Show less



Hotel Windsor Asturias

• Recepcionista/Auditor

  • Jan 2010 - Aug 2012

  - Check-in, check-out, Cashier operations, Night Audit - Hosting Guests to Rio+20 event - Concierge operations - Check-in, check-out, Cashier operations, Night Audit - Hosting Guests to Rio+20 event - Concierge operations



Magic Palace Hotel

• Chefe de Recepção

  • Feb 2009 - Jan 2010

  - Started as Receptionist working with Check-in, check-out, Cashier operations, Night Audit. After 3 months assumed as Front Desk Manager - Concierge operations - In charge of Front Desk and Bellboy departments - Started as Receptionist working with Check-in, check-out, Cashier operations, Night Audit. After 3 months assumed as Front Desk Manager - Concierge operations - In charge of Front Desk and Bellboy departments



Aquarios Praia Hotel

• Recepcionista/Auditor

  • Apr 2004 - Jan 2009

  - Started as Internship. In March 2004 hired as Receptionist working with Check-in, check-out, Cashier operations, Night Audit. - Concierge operations - Started as Internship. In March 2004 hired as Receptionist working with Check-in, check-out, Cashier operations, Night Audit. - Concierge operations