Product Owner

• Jan 2022 - Present

- Collaborate with stakeholders to identify and translate product requirements into actionable user stories. - Prioritize user stories based on business value and customer needs, ensuring the development of essential features first. - Provide guidance to the development team for a clear understanding of product backlog items. - Conduct user acceptance testing to ensure the product meets user needs and requirements. - Maintain the product roadmap and communicate changes to stakeholders as necessary. - Facilitate sprint planning, daily stand-ups, and sprint reviews to ensure the development team delivers high-quality products on time. - Perform market research and analyze industry trends to identify opportunities for product improvement and increased market share. - Optimize data management and utilize AWS infrastructure for scalability and performance. - Drive innovation and deliver exceptional value to users. Show less

Founder

• Apr 2021 - Feb 2023

IT Project Manager

• May 2021 - Jan 2022

- Manage users and access, ensuring proper permissions and security protocols are in place. - Provide technical support to users both in person and remotely. - Manage support tickets, ensuring timely resolution of issues and effective communication with stakeholders. - Analyze data related to IT operations, identifying trends and opportunities for improvement. - Provide support for network infrastructure, including managing the TCP/IP network and ensuring network connectivity. - Handle inventory management, tracking IT assets and ensuring availability of necessary equipment. - Configure and manage the Active Directory (AD), ensuring user accounts and access rights are properly set up and maintained. - Collaborate with cross-functional teams to plan and execute IT projects, ensuring alignment with business objectives. - Oversee project timelines, budgets, and resources to ensure successful project delivery. - Communicate project progress and updates to stakeholders, fostering effective collaboration and transparency. Show less

Technical Support Analist

• Oct 2019 - Apr 2021

- Provide technical support both in person and remotely. - Utilize CRM software for support ticket management and tracking. - Administer and maintain VOIP telephony system. - Administer and maintain NAS server. - Configure and manage Active Directory (AD). - Provide technical support both in person and remotely. - Utilize CRM software for support ticket management and tracking. - Administer and maintain VOIP telephony system. - Administer and maintain NAS server. - Configure and manage Active Directory (AD).

Night Auditor

• Jul 2018 - May 2019

- Process accounts from the previous day. - Check and correct errors in the accounts. - Maintain records of guest check-in and check-out. - Generate revenue reports. - Handle reservation issues. - Resolve guest complaints. - Manage other issues that arise during the night. - Process accounts from the previous day. - Check and correct errors in the accounts. - Maintain records of guest check-in and check-out. - Generate revenue reports. - Handle reservation issues. - Resolve guest complaints. - Manage other issues that arise during the night.