Experience

Eres Relocation Spain

• Spain
• Human Resources Services
• 1 - 100 Employee

• Operations Director

  • Apr 2019 - Present

  Management of Operation teamFacilitate any necessary support & guidance to current & new operations team membersArrange & conduct weekly operations meeting (revision of the expectations of each file, etc.)Supervise weekly that the operational team (including FC) registers the data in CRM (Relotraker/i-RCM) and Rmc online platform (ongoing): ensuring that it is completed on regular basis & up to date at all times (max 24hrs)Ensure that each service is supplied in compliance with the agreed Client Service Scope (LOA, SLA)Ensure that the client confirms his satisfaction that the service has been deliveredManagement of service delivery in all the eres locations within rmc´s sla’s & survey results requirementsResponsible for building credibility & maintaining a strong & reliable relationship with rmcComplaint Management (damage limitation, conflict resolution for these accounts) with QualityMonitoring the work of the eres rmc team in all locations to ensure seamless coordination and the highest survey scores Organize Regular Training of Operations Team membersOngoing identification of any potential service improvements & training needs (to be shared with management on regular basis)Responsible for coordinating the regular update of the local Templates, guides, and other relevant documents whenever there are alteraions (once a year at a minimum) and alteration on the data in the system (Check Lists, Templates, SEF&Consulate procedures etc) with SolicitorCoordination of Field consultant ManagerTeam's performance evaluationManage Operation escalations

• Porto Operations Consultant

  • Sep 2012 - Apr 2019

  Manage the Orientation Tours, Home search, School Search, Departure Services, Tenancy Management and Lease Renewal cases on an ongoing basis.Coordinate with all internal departments/functions to ensure successful assignee experience.Day-to-day delivery of services within the parameters of a detailed scope of services and service level agreement against agreed KPI’s.Manage Service Provider communication process.Support the client and assignee demands.Regular client contact with HR to support case management and complianceManage deadlines and multi-task in a fast paced office environment.Manage assignee and client expectation and quality focused.Participate in client/prospect visits and presentations.Assisting to obtain visas and other related immigration documentation of assignee.Providing the client with advice and guidance on how best to obtain required documentation to migrate internationally and how to complete this process smoothly. Ensuring all of the information provided by the client is accurate and correct, preparing and checking all legal documents.Local assisting clients in their meetings in the Portuguese Authorities.



Casa Santo António

• F&B

  • Jun 2010 - Jun 2016



Workmedia

• Media Production
• 1 - 100 Employee

• Sales Specialist

  • Nov 1998 - Dec 2010

  Developing a business plan and sales strategy for the north market of the company. Responsible for publicity sales from several magazines connected with Architecture, Engineering, Construction and Design.Planning and developing sales strategies. Preparation of online and paper campaigns. Customer support and account management. Implement creative ways to drive account development at scale, improve client’s relationships and increase revenue. Initiating and coordinating the development of action plans to penetrate new markets. Staffing and directing the sales team and providing leadership towards the achievement of maximum profitability and growth in line with company vision and values.Establishing plans and strategies to expand the customer base. Coordinating activities with Marketing, Inside Sales and Sales Manager on a regular basis.Attending area trade shows and company.