Experience

Monfort International Gmbh

• Switzerland
• Financial Services
• 1 - 100 Employee

• Business Development Coordinator

  • Nov 2020 - Present

  Called prepared lists of leads and read short scripts to promotecompany products and services.•• Tracked calls and appointments with Excel and Pipedrive tools.Responded to prospects' questions with persuasive communicationskills and in-depth knowledge of available products and services.•Made appointments with interested customers according to scheduleavailability.•Educated customers about product or service offerings meetingindividual needs.•Set up potential client contacts, cultivated relationships and followedthrough on service needs.•Scheduled meetings with clients and partners and provided updates ormeeting changes.•• Managed client database to maintain accurate information



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Account Manager

  • May 2019 - Sep 2020

  Oversaw multiple accounts and worked diligently to meet and exceedperformance goals.•Assisted customers with various types of technical issues via email, livechat and telephone.•• Supported customers with online billing, access and account issues.Communicated in Serbian / English with clients via email, phone, onlinepresentations, screen-share and in-person meetings. Oversaw multiple accounts and worked diligently to meet and exceedperformance goals.•Assisted customers with various types of technical issues via email, livechat and telephone.•• Supported customers with online billing, access and account issues.Communicated in Serbian / English with clients via email, phone, onlinepresentations, screen-share and in-person meetings.



Telekom Srbija

• Serbia
• Telecommunications
• 700 & Above Employee

• Help Desk Technician

  • Jun 2014 - Nov 2016

  Assisted customers with instructional support and producttroubleshooting.•Opened service tickets for clients, documenting user information anddescription of problem.•• Supported customers with password resets and account customization. Assisted customers with instructional support and producttroubleshooting.•Opened service tickets for clients, documenting user information anddescription of problem.•• Supported customers with password resets and account customization.



Dimensions Festival

• United Kingdom
• Events Services
• 1 - 100 Employee

• Artist acommodation and transport manager / Artist liaison / Artist Host

  • Aug 2010 - Sep 2016

  Welcoming artists Acommodation and transport managingCooperation with hotel receptionExcell skillsCommunication skillsTeamwork Welcoming artists Acommodation and transport managingCooperation with hotel receptionExcell skillsCommunication skillsTeamwork