Experience

ExamRoom.AI®

• United States
• Education Administration Programs
• 300 - 400 Employee

• Business Analyst

  • Nov 2022 - Present



UniCredit Bank Serbia

• Serbia
• Banking
• 700 & Above Employee

• Senior specialist for Digital Banking Development and Customer Experience

  • Apr 2016 - Nov 2022

  - Mobile banking and Internet banking applications Product Owner.- Researching of Digital market, proposing the development of new functionality and the improvement of existing platforms for electronic and mobile banking.- Development of electronic and mobile banking applications for private individuals and legal entities: creation of requests for development of new functionalities, creation of technical specifications, cooperation with program developers on implementation of the possible solutions, testing in UAT environment and deployment on PROD environment. (1) Defining and prioritizing backlog regarding new functionalities; (2) Creating User stories and defining acceptance criteria’s; (3) Defining Functional specifications in coordination with UCS Business Analysts; (4) Defining Mobile UI with UX Designers & Developers; (5) Preparing and validating test cases; (6) Monitoring and participating in all phases of development process; (7) Change management & Vendor Relationships (Cooperation with UCS PMs, BAs, QAs and developers)- Administrating JIRA application- Administrating Apple and Google developers accounts- Participation in projects defined by the bank's Digital Agenda or group initiatives.- Monitoring the operation of applications for mobile and electronic banking, testing and solving of problems in the operation of digital platforms.- Processes and procedures management related to bank digital framework- Analysis of customer feedback, clients’ needs and degree of satisfaction- Improving of user’s experience and security when using digital applications and devices. - Digital sales and promotion - development and improvement of digital sales processes, implementation of promotional activities in order to acquire new clients and increase sales of new products and services.- Participation in educational, communication and marketing activities- Creation of promotional materials and models of promotion in cooperation with Marketing Department. Show less

• Head of E-banking Support

  • Aug 2010 - Apr 2016

  - Managing the eBanking support team.- Control of employee activities and consideration of measures for employee correction/stimulation- Proposing of improvement of products for electronic banking, as well as in the field of business processes, in order to improve sales and raising the quality of services that the Bank provides to clients within the eBanking system.- Cooperation with managers of other sectors and departments of the bank in order to implement management plans in the field of electronic banking.- Coordinating the implementation of Back Office services between service provider and local ICT department.- Participating in project of digital transformation.- Improving internal processes through optimization, simplification and digitalization. - Testing new modules for Back Office services. - Improving existing processes and creating new procedures.- Presentation of electronic banking products to the Bank's employees in sales sector, in order to improve the sale of electronic banking products and providing a higher level of services.- Cooperation with developers of software for electronic banking in order to improve system and organization of activities for implementation of new products within electronic banking system.- Monthly reporting. Show less

• E-banking officer

  • Jul 2007 - Aug 2010

  - Monitoring of all eBanking systems.- Technical and business support for corporate and retail clients. - Installation of eBanking applications (Halcom and MultiCash).- Participation in development of electronic banking products for retail and corporate clients.- Testing of new modules within eBanking services.- Communication with service providers.- Administration of eBanking system and support for eBanking users (Halcom, MultiCash and in-house solutions IB, GWS, mBanking, mBusiness, EuropeanGate, MT940).- Preparing of user manual and presenting eBanking services to the clients. Show less



Center for educational improvement F1

• Belgrade, Serbia

• Information Technology Teacher

  • Feb 2004 - Jul 2007

  Microsoft certified Microsoft certified



Enter Pro - The school of computer engineering

• Belgrade, Serbia

• Information Technology Teacher

  • Nov 2002 - Jan 2004

  Microsoft certified Microsoft certified