Experience

Supermassive Games Ltd

• United Kingdom
• Computer Games
• 200 - 300 Employee

• Assistant IT Manager

  • Oct 2022 - Present

• Infrastructure and Desktop Support Engineer

  • Oct 2018 - Present

  - Setup asset management and documentation system from a custom-built Docker instance to improve company IT operations.- Installation and management of critical to production servers with implementation of systems monitoring.- Conversion and archival of Perforce version control servers (used for video-game production) to VMware ESXi.- Helped install and manage VMware VCentre and ESXi hosts as part of a cluster with functional VMotion capabilities.- Performed network switch and router upgrades on Dell managed switches and Draytek routers.- Helped plan and automate migration from onsite AD to Office 365/Exchange Online.- Managed offsite backups to AWS S3 and enforced a procedure to ensure all incoming hot data was both promptly available on the network and in a backup queue.- In depth documentation of processes including technical diagrams to help other engineers in learning/mastering in-place systems. Show less

• Desktop Support Engineer

  • Jan 2013 - Oct 2018

  - Setup Quest SMA & SDA systems to more efficiently manage and mass image 150 machines forclient deployment.- Wrote various C# and MS batch tools to aid with PC deployment.- Helped prolong life of ageing mission-critical servers by pruning old Exchange logs and removing temp data.- Installation of NetCrunch to monitor server health, office and server temperature, statuses of critical services, UPS battery capacity, etc.- Setup networking equipment and PCs for onsite staff, ongoing throughout office expansion – had to overcome technical and logistical challenges.- Liaised and purchased custom built PCs from partners which were later manually overlocked for maximum performance.- Benchmarking and performance testing of new hardware to ensure maximum workstation efficiency with hard-data to justify time savings and costs. Show less



Sapia Motors

• Computer Engineer (Part Time)

  • Feb 2007 - May 2010

  •Improved the productivity of business by upgrading computers to operate more efficiently. •Aided the MOT specialist perform many successful MOTs in increasingly short amounts of time. •Upgraded many software packages on diagnostic machinery to latest versions to support modern car firmware. •Was entrusted to handle sensitive customer information to both sort and destroy various documents by the manager. •Helped design the company’s official website in conjunction with a designer to improve business. Show less