Fiki Setiyandadika
Team Lead Manager - Client Service - Transaction Banking and Cash Management at Maybank- Claim this Profile
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Bio
Credentials
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BANKING RISK MANAGEMENT Lv. 2
Badan Nasional Sertifikasi ProfesiFeb, 2020- Sep, 2024 -
BANKING RISK MANAGEMENT Lv. 1
Badan Nasional Sertifikasi ProfesiDec, 2015- Sep, 2024
Experience
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Maybank
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Malaysia
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Banking
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700 & Above Employee
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Team Lead Manager - Client Service - Transaction Banking and Cash Management
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Nov 2021 - Present
- I lead my team in carrying out daily activities of echannel products, especially business internet banking for companies. - I make weekly reports to my leader regarding several things related to my team activities - I make a monthly report to my leader regarding team activities and team progress every month. - I am checked daily activities of my team and make sure everything is going well. - Coordinate with other teams if there are problems from using business internet banking. - Coordinate with other teams related to the development of products that are owned according to customer needs. Show less
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Bank Mayapada Int. Tbk.
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Indonesia
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Banking
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700 & Above Employee
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Section Chief - Electronic Channel Product Implementation
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Sep 2019 - Nov 2021
- I lead my team in carrying out daily activities of echannel products, especially business internet banking for companies. - I make weekly reports to my boss regarding several things related to my team activities - I make a monthly report to my boss regarding team activities and team progress every month. - I check daily on the activities of my team and make sure everything is going well. - Coordinate with other teams if there are problems from using business internet banking. - Coordinate with other teams related to the development of products that are owned according to customer needs. Show less
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CIMB Niaga
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Indonesia
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Banking
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700 & Above Employee
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Assistant Manager - Cash Management and Transaction Banking Product Implementation
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Jul 2014 - Sep 2019
• To implement cash management solutions which covers Multiple Cash Management products (Channel, Payable, Liquidity, Receivables) after the proposal is accepted by the cash management customers • To monitor the e-banking implementation which includes training, ERP integration, tracking the usage of the system • Support the unit on the e-banking related topics in the sales cycle, including requirements gathering, technical discussions, solution presentations, infrastructure, etc. • Ensure expertise on the capabilities of e-Banking platform and transaction banking & related product spectrum • Manage the Client implementations for Corporate/FI/Business Banking clients; these include installations, client training, client ERP integration, client testing and rollout. • Oversee the Client support and ongoing maintenance; these include ERP/Windows upgrades, new staff training, problem resolution • Assist to monitor utilization of e-banking channel with Sales to ensure inactive clients are proactively checked and corrective action taken to achieve optimal support costs and maximize revenue. • Escalate any issues to the related party (IT or Product) and monitor the problem resolution accordingly. • Manage / Implement Cash Pickup and Cash Delivery; these include communication between Vendor, Cash Management Division and Business Unit • Virtual Account Data Billing Processing • Provide support to Product team to conduct UAT or product review • To handle client calls and inquiries related to problems with internet banking, transaction services, operations and documentations • To liaise and work with clients to ensure the smooth implementation of required services • To handle the day-to-day administrative tasks • To handle Implementation Reporting to Business Unit. Show less
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Commonwealth Bank
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Australia
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Financial Services
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700 & Above Employee
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Head Teller
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Feb 2012 - Jul 2014
• To handle Client Transaction via Non eChannel (Branch) • Oversee the new staff training, problem resolution • Manage Cash Pickup and Delivery; these include communication between Vendor, Cash Management Division (HO) and Business Unit • To handle inquiries related to problems with internet banking, transaction services, operations and documentations • Manage people and task arrangement • Manage Cash Traffic on the counter and Branch Vault • To handle the day-to-day administrative tasks Show less
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PT Bank Mandiri (Persero) Tbk.
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100 - 200 Employee
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Office Clerk
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Mar 2010 - Oct 2011
• To handle debit / credit Client Transaction via Non eChannel (Branch) • Manage Cash on the counter to prevent Customer queue • Manage Cash on Branch vault including cash traffic reporting • Manage Cash Pickup and Delivery; these include communication between Vendor, Cash Management Division (HO) and Business Unit • To handle inquiries related to problems with internet banking, transaction services, operations and documentations • To handle the day-to-day administrative tasks Show less
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Education
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2005 - 2009
Universitas Islam Sultan Agung Semarang
Bachelor's degree, Accounting -
2002 - 2005
SMA Negeri 3 Salatiga
SMA, IPS
Community
