Experience

Tractafric Equipment Cameroun

• Cameroon
• Machinery Manufacturing
• 1 - 100 Employee

• SERVICES DIRECTOR for E&T-CI-RI INDUSTRIES at TRACTAFRIC EQUIPMENT CAMEROUN

  • Aug 2023 - Present

• REGIONAL SERVICES MANAGER Product Support E&T

  • Dec 2018 - Present

  - Propose a global development plan for the Product Support activity O & GM- Elaborate annual Product Support O & GM budgets (parts and services) according to group formats- Transform current OGM PSM positions with parts and services responsibility- Set up a follow-up of the key performance indicators of the activity and structure the services with quality procedures- Contribute to the development of the plans of account on the GMO Industry- Participate in the responses to the calls for tender- Develop in support of KAMs customized customer solutions- Follow the Business Product Support in collaboration with the Regional sales & product support engineer OGM- Support commercial services at all stages of the customer relationship- Ensure the maintenance and improvement of the satisfaction of these customers: in this capacity you supervise the processing of the OGM Key Accounts After Sales Service.- Define and optimize the means to implement to maintain or improve the performance of the productive machine in terms of costs and machine utilization rates- Keep up to date tooling lists for each territory- Participate in the recruitment of technicians- Develop training schedules for technicians- Animate and direct the teams of technicians or executives directly under his responsibility (Flying Squad, PSSR, etc.)- Functionally direct the PSM of each OGM territory- Act in support and management of the technicians (who are then attached to it) to customers for any problem solving client.- Participate in the setting of the individual objectives of the O & GM Product Support Manager (in coordination with the country managers)- Participate in the evaluation of O & GM Product Support Manager (in coordination with country managers- Animate semiannual OGM seminarsEnsure good consolidated management of the guaranteed account. (PIP, PSP, general manufacturer warranty- Disseminate and follow the technical programs of manufacturers Show less

• AFTER SALES & SERVICE OPERATIONS MANAGER Energy-Oil&Gas-Marine-Engines Repairs

  • Jun 2015 - Dec 2018

  - Prepare and administer an annual operating budget for the service department.- Monitor and control the performance of the department using appropriate reporting and tracking systems.- Monitor technicians’ daily productivity reports and corresponding payroll records.- Establish and maintain good working relationships with customers to encourage repeat and referral business.- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.- Prepare pricing guides and maintenance menus for frequent labor operations.- Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.- Maintain reporting systems required by general management and corporate personnel.make sure of the real time invoicing and the follow-up of the outstanding discounted bills workshop(studio) by minimizing him(it)- Followed by the respect for the administrative working rules(rulers) in the workshop(studio) (Management Irium workshop(studio), Rule(Ruler) of checking(clocking in), closure(lock) of files(cases), Management of extra hours, transmission of files(cases)).- Establish the budget and the action plans, pilot and argue the commercial results(profits) and the dashboards- make sure the respect for loads(responsibilities) and products such as validated in the budget guarantees the result(profit) of its profit center- Assure(Insure) the implementation of of kpi permanent APV (margin, checking PADE(clocking in PADE) fault guaranteed THAT incur)- Assure(Insure) various reporting SAV(AFTER-SALES SERVICE) ascents(rises) of the monthly KPI with the DPS DAF and DG(CEO,HEAD OFFICE,GENERAL MANAGEMENT)Assure(Insure) a constant commercial relation and liven up(lead) the business(trade) APV by the implementation of commercial operations to increase the THAT of the SAV(AFTER-SALES SERVICE)- Make sure of the quality of the welcome(reception) of the customers Show less

• PRODUCT SUPPORT MANAGER Energy-Oil&Gas-Marine

  • Dec 2013 - Jun 2015

  Strengthen the intervention capacities (repairs, technical support) on the territories of Tractafric Equipment.. Promote and develop the sale of services(departments) of the builders(manufacturers) distributed by TAE (Domain Energy and Oil and Gas), as well as any other mark(brand) distributed by Tractafric Equipment by bringing a technical support(medium) (expertises, Technical management of the teams) to the network in connection with the builders(manufacturers).Participate in the projects of investments studios(workshops) and equipments. Construction of budget for the sector OGM and EnergyIn charge of the technical support(medium), organizes with the Technical staff, the activity of the teams Service(Department) in the country. He makes sure that the procedures builders(manufacturers) (started, technical programs of improvement and modifications) are set up and apply.. He(it) participates in the recruitment and in the training(formation) of the technicians and the adaptation of the staff(size) to the established objectives. He makes sure of the good management strengthened by the account GUARANTEED. He(it) guarantees technical skills of the teams of the services(departments) (Energy - Oil and Gas)Management of the technicians acts in support and (which(who) are then connected with him(her)) with the customers for any resolution of customer problem. Bring his(her,its) support for the commercial services(departments). Diffuse and follows the technical programs of the builders(manufacturers)Assure(Insure) the technical updates of the teams of service(department) by organizing specific trainings(formations) on the various products of the builders(manufacturers) (Energy - Oil and Gas).Assure(Insure) the administration of the stakes on the way and the guarantee Look for the best efficiency and the harmonization of the technical processes and the functioning of the service(department). Assure(Insure) one good one(maid) relation with customers. Show less



Exterran

• Canada
• Oil and Gas
• 700 & Above Employee

• MAINTENANCE MECHANICAL SUPERVISOR

  • Jul 2009 - Dec 2013

  Personal involvement and supervise all compressor packages mechanical maintenance activities. Supervise in performance check, spare parts review and record keeping as required. Maintain the house keeping and orderliness of work area. Provide hands-on guidance to Mechanical technicians and customer Technicians as and when required Make daily report on the progress of and submit it to the client. Review spares required for the corrective and preventive maintenance. Ensuring safe working condition. Coordinate customer Maintenance Department for the improvement of inventory system. Review all the PM maintenance procedure critically and help to develop procedures for each maintenance activity. Give assistance in the major maintenance works such as shutdown, overhauling generators and other works if assigned to him. Implement condition-monitoring program and maintain record and give advice to the client on machinery health. Perform Top end, In frame and Major Overhaul both on Caterpillar engines and Ariel compressors Perform Top end, In frame and Major Overhaul on Caterpillar Generators engines Show less



SHO-TRACTAFRIC

• SENIOR SERVICE TRAINING INSTRUCTOR

  • Jan 2004 - Jul 2009

  Training Tractafric employees and customers on All Caterpillar Oil & Gas, marine and TP fields in Western Africa -Caterpillar Engines Diesel and Gas -Perkins Engines Diesel and Gas -Operations ,Maintenance and training on Gas-Lift Compressor -Operations, Maintenance and training on Diesel and Gas generators -Operations and Maintenance on Bi-fuel generators -Maintenance on Caterpillar heavy machines -On the Job training (OJT) -Hydraulic technology. Training Tractafric employees and customers on All Caterpillar Oil & Gas, marine and TP fields in Western Africa -Caterpillar Engines Diesel and Gas -Perkins Engines Diesel and Gas -Operations ,Maintenance and training on Gas-Lift Compressor -Operations, Maintenance and training on Diesel and Gas generators -Operations and Maintenance on Bi-fuel generators -Maintenance on Caterpillar heavy machines -On the Job training (OJT) -Hydraulic technology.