Experience

LSI Education

• United Kingdom
• Education
• 1 - 100 Employee

• EFL teacher

  • Sep 2022 - Present



recruitAbility

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Agent

  • Jul 2022 - Sep 2022

  Answering and processing phone orders and payments, requesting catalogue orders, and updating customer details on CRM system. Answering and processing phone orders and payments, requesting catalogue orders, and updating customer details on CRM system.



Post Office Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Advance Customer Service Consultant

  • Jan 2008 - Oct 2021

  Working with different kind of people is a very challenging and rewarding job. Dealing with different concerns such as enrolment of biometric data (for visa purposes), disbursing visa permits (BRP card), processing applications and renewal of UK passport, driving licence electronically or in paper format, renewal of ISA licence, business banking, DBS and CRB check and verification, certification of documents, pension accounts disbursing and processing, bill payments, passport check & send transactions and inquiries, savings accounts, international driving permit processing, meeting and greeting customers, as well as the general post office duties like selling stamps and sending parcels inland and internationally. As part of the admin team, I do also process all our branch reports, including banking and cash remittances. I was a telephony and colleague engagement champion of the branch which allowed me to attend training courses, seminars and meetings that relate to the mentioned role and helped me gain that extra boost interpersonal and administrative skills.

• Advanced Customer Service Consultant

  • Jan 2008 - Oct 2021



Wallis

• Cambridge, United Kingdom

• Customer Advisor - Part time

  • Nov 2006 - Jan 2008

  Help customers in the selling area, fitting room, stock room and at the till. Introduced and cross-sell to the customer the Wallis card account. Help customers in the selling area, fitting room, stock room and at the till. Introduced and cross-sell to the customer the Wallis card account.



Abellana National High School & FILE Academy

• Cebu City, Phipippines

• English Language and Communications Teacher - Part time

  • Jun 2002 - Apr 2006

  I worked as a Secondary student teacher at one of the biggest night high school in Cebu City, teaching English Language and Communications to students 13-17 years old. I worked as a Secondary student teacher at one of the biggest night high school in Cebu City, teaching English Language and Communications to students 13-17 years old.



Probe Security Agency

• Cebu City Philippines

• Administrations / Accounts Clerk

  • Feb 1999 - Apr 2005

  My main job was computing the pay of around 500 security personnel of the company. During the time that I started with the job, computing the hours at work were done manually from their time cards. It was quite challenging. I was also dealing with the billing preparations for our clients and so as to make sure that the benefits of the personnel were up to date. My main job was computing the pay of around 500 security personnel of the company. During the time that I started with the job, computing the hours at work were done manually from their time cards. It was quite challenging. I was also dealing with the billing preparations for our clients and so as to make sure that the benefits of the personnel were up to date.



Robinsons Supermarket

• Philippines
• Retail
• 700 & Above Employee

• Cashier

  • Jan 1992 - Apr 1996

  My very first customer service experience, meeting and dealing with people from different walks of life was a big challenge. Serving customers and making sure that every transaction was correct. Handling big sum of cash and doing remittances and sales reports at the end of the day as part of the big responsibilities. The most important part of the job was to make sure that each customer we serve leaves the place content and happy to come back. My very first customer service experience, meeting and dealing with people from different walks of life was a big challenge. Serving customers and making sure that every transaction was correct. Handling big sum of cash and doing remittances and sales reports at the end of the day as part of the big responsibilities. The most important part of the job was to make sure that each customer we serve leaves the place content and happy to come back.