Experience

TripActions

• United States
• Software Development
• 200 - 300 Employee

• Travel Agent

  • Nov 2021 - Present



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Lodging partner associate

  • Mar 2016 - Oct 2020

  Created strong relationships with Hotel partners assisting with technical issues and revenue increasing initiatives - Participated in marketing projects for hotelier partners across all Latin American Markets - Maintained a 90% partner resolution and star rating average of 4.8 on a 5 star rating scale - Regularly involved in special projects focused on: Revenue Increase, Technological Improvements and Enhancements of Policies and Procedures Created strong relationships with Hotel partners assisting with technical issues and revenue increasing initiatives - Participated in marketing projects for hotelier partners across all Latin American Markets - Maintained a 90% partner resolution and star rating average of 4.8 on a 5 star rating scale - Regularly involved in special projects focused on: Revenue Increase, Technological Improvements and Enhancements of Policies and Procedures



Experian

• Information Services
• 700 & Above Employee

• Bilingual Retention Specialist

  • Sep 2012 - Nov 2015

  Maintained a 92% average membership retention rate, 10% higher than the department average. - Provided personal credit report insight in order to retain customer memberships and upsell available products - Assisted partners by translating credit reporting material to Spanish via phone conversations - Maintained and met all internal agent metrics while providing excellent customer service Maintained a 92% average membership retention rate, 10% higher than the department average. - Provided personal credit report insight in order to retain customer memberships and upsell available products - Assisted partners by translating credit reporting material to Spanish via phone conversations - Maintained and met all internal agent metrics while providing excellent customer service