Experience

PFH Technology Group

• Ireland
• IT Services and IT Consulting
• 300 - 400 Employee

• IT Technician

  • Nov 2020 - Present

  Contractor for the HSE. Previous projects have included: -Upgrading hospital PCs to Windows 10. -Setting up vaccination centres and providing IT support in them. -Decrypting hospital and health centre PCs after the cyber attack happened. -Manual PC installations for HSE staff. -Updating X-ray/MRI/CT software in several hospitals across the country. -Currently working on the HSE migration project, migrating every machine to the one healthirl domain. Contractor for the HSE. Previous projects have included: -Upgrading hospital PCs to Windows 10. -Setting up vaccination centres and providing IT support in them. -Decrypting hospital and health centre PCs after the cyber attack happened. -Manual PC installations for HSE staff. -Updating X-ray/MRI/CT software in several hospitals across the country. -Currently working on the HSE migration project, migrating every machine to the one healthirl domain.



Eishtec

• Ireland
• Outsourcing/Offshoring
• 1 - 100 Employee

• IT Support Specialist

  • Mar 2014 - Jan 2020

  On site IT support for Eishtec, an offshore call centre for EE. Roles included: -Managing active directory accounts. -Resetting Passwords. -FOB Security. -Working with Citrix. -Raising Single user faults or tickets with the appropriate teams. -Fixing local machines such as thin clients, laptops and printers. -Dispensing headsets and locker keys to new agents. -Ordering equipment to replace broken devices. -Tracking and reporting any lost business hours due to equipment/application issues. -Training any new additions to the IT team. Show less