Technical Lead - Customer Success Team

• May 2022 - Present

Customer Solutions Engineer - Tech Lead

• Apr 2021 - May 2022

Customer Solutions Engineer

• May 2017 - Apr 2021

Geek-in-chief

• Aug 2010 - Present

IT consulting in various fields e.g.: - Creating complete online systems (architecture, web, mobile apps, back-end infrastructure) - Maintaining and extending legacy applications and mobile apps (Objective-C, PHP, C) - DevOPS (ansible, capistrano, gitflow) - Infrastructure (network architecture, firewalls, VPN, security) - Dynamic web site creation, maintenance and hosting (Drupal, Prestashop, Dolibarr ERP) - Training (Drupal 7, Drupal 8, Test Driven Development, ResourceSpace, GitFlow) Show less

Technical Director

• Mar 2015 - Nov 2016

- Rebuilding a development team - CMS switchover from proprietary ZF1 to Drupal 7 and 8 - DevOps complete overhall (git-flow, gitlab, Capistrano, TDD, multi-staging) - Infrastructure complete overhaul (virtualisation, Ansible, MySQL Fabric cluster, NFS shares, nginx load balancing) and migration of live sites (ZF1 CMS, WordPress, Symphony, Drupal) - Multiple web sites delivered - Internet of Things Christmas website (live snow globe with web-activated snow blowing and lights) - Rebuilding a development team - CMS switchover from proprietary ZF1 to Drupal 7 and 8 - DevOps complete overhall (git-flow, gitlab, Capistrano, TDD, multi-staging) - Infrastructure complete overhaul (virtualisation, Ansible, MySQL Fabric cluster, NFS shares, nginx load balancing) and migration of live sites (ZF1 CMS, WordPress, Symphony, Drupal) - Multiple web sites delivered - Internet of Things Christmas website (live snow globe with web-activated snow blowing and lights)

Senior Systems Engineer

• Apr 2014 - Mar 2015

Prism DM is the premier UK solutions provider for out-sourced, yet fully integrated, fulfilment services for forward thinking multi-channel retailers Fulfilment - Commerce Platform - Software - Contact Centre - Integrations Amongst other tasks I was the project owner of two major e-commerce web sites (rnlishop.org.uk and nauticalia.com) as well as general git-master (git-flow, gitlab server) and infrastructure engineer (pfSense and Cisco firewalls, VPN, 130 linux servers, Apache, DNS, bash). For the new oliversweeney.com e-commerce site I implemented a back-end media server based on ResourceSpace, created a dozen ResourceSpace API modules and the CMS/PMS interface for it on ZF2. Other projects worked on: gohenry.co.uk pocket money system, agentprovocateur.com e-commerce site (data migration), various reporting and data extraction scripts and the complete rebuild of the live data center network infrastructure (3 interconnected sites) Show less

Head of IT

• Nov 2012 - Apr 2014

I managed the IT help desk for worldwide users (11 locations across 5 timezones). I created an automatic IT inventory system (OCS-NG), linked to a ticket system (GLPI), as well as a monitoring system (Cacti) and consolidated all the networks. All the components used were open-source Free software running on Linux CentOS. Migrated a proprietary 18,000+ image database to ResourceSpace (open source) and led the evolution from using in-house proprietary systems and servers to cloud / hosted CRM/ERP and mail. Show less

IT Manager (infrastructure)

• Nov 2009 - May 2010

Matel PC Market changed its name to DISWAY after its merger with Distrisoft. I planned and supervised its evolution to a 250+ seat company.

IT Manager

• Sep 2005 - May 2010

Matel PC Market, born from the merger of Morocco's top 2 Computer Wholesalers, was Qualitech's parent company and ranked #1 on the national market with over 30 brands represented, from HP to Logitech, including IBM, Epson, Lexmark, Lenovo, Acer etc.Based half in Casablanca and half in Rabat, with a branch office in Agadir, a separate logistics platform and an office in Tunis, site-to-site network connectivity for the 130+ staff was a permanent necessity, carrying over $20,000 of daily transactions.Reporting directly to the President, I headed the IT team and was responsible for designing and managing the networks (including IP telephony), VPNs, the internal and external servers (mail, web, DNS, ERP/CRM, databases, ...), the Internet connections and the user machines.Starting November 2008 I also headed the software development team maintaining and expanding the proprietary ERP/CRM.I continued to oversee Qualitech's IT as well as two other subsidiaries (HP Experience Store and B'Ware). Show less

IT Manager

• Jul 2005 - Mar 2008

Initially started as a joint venture between Matel and PCMarket, Qualitech was the first nationwide sub-contractor for warranty and off-warranty repairs (HP, IBM, Canon, Lenovo, Lexmark, Epson, ...)Staff of 35, certified ISO 9001:2000 in 2004, present in 4 cities.I was managing and expanding the 5-site VPN, firewalls and servers I initially created while at Athena Online.In 2008 I also managed a 5-person sales team, dealing with the third national Telco company's Entreprise sales on the Rabat region. Show less

Founder and CTO

• Oct 1997 - Jun 2005

One of the first ISPs in Morocco. I created it and led it from v34 dial-up times to modern broadband ADSL. Besides providing connectivity, Athena Online was also proficient in network design, security, maintenance, web site creation & hosting and computer sales. Created the first Moroccan search engine and ported a number of unix utilities to the nascent MacOS X One of the first ISPs in Morocco. I created it and led it from v34 dial-up times to modern broadband ADSL. Besides providing connectivity, Athena Online was also proficient in network design, security, maintenance, web site creation & hosting and computer sales. Created the first Moroccan search engine and ported a number of unix utilities to the nascent MacOS X

International Internet Consultant

• Nov 2000 - Jun 2003

Technical Assistance missions to national TELCO and/or Ministry of Telecommunications. Multiple missions to Eritrea to implement the national backbone over five cities, train staff, create the .er DNS domain and its procedures, connect and train the ISPs and University, establish an Internet business plan for Telecommunication Services of Eritrea etc. Created the .ht Haiti domain, set up the DNS servers and trained the staff Technical Assistance to Niger TELCO and ISPs Technical Assistance missions to national TELCO and/or Ministry of Telecommunications. Multiple missions to Eritrea to implement the national backbone over five cities, train staff, create the .er DNS domain and its procedures, connect and train the ISPs and University, establish an Internet business plan for Telecommunication Services of Eritrea etc. Created the .ht Haiti domain, set up the DNS servers and trained the staff Technical Assistance to Niger TELCO and ISPs

Technical Support

• May 1997 - Oct 1997

PCMarket was one of the leading computer wholesalers in Morocco, specialized in HP products but also carrying a dozen other brands (such as IBM, Epson, MGE etc.) I was responsible for assisting the resellers in supporting their customers' computer or networks, as well as creating custom configurations. Environment : Win 3.11, Win95, WinNT, SCO unix PCMarket was one of the leading computer wholesalers in Morocco, specialized in HP products but also carrying a dozen other brands (such as IBM, Epson, MGE etc.) I was responsible for assisting the resellers in supporting their customers' computer or networks, as well as creating custom configurations. Environment : Win 3.11, Win95, WinNT, SCO unix

Software Developer (Internship)

• Jun 1994 - Aug 1994

Developed an internal accounting application in Visual Basic and Access Developed an internal accounting application in Visual Basic and Access

Head of Macintosh Department

• 1993 - 1994

Software Developer (Internship)

• Jun 1993 - Aug 1993

Creation of a time-billing application for topography working on multiple maps/clients at once. Still running today. ANSI C on hp/ux Creation of a time-billing application for topography working on multiple maps/clients at once. Still running today. ANSI C on hp/ux