Experience

RedSky IT

• United Kingdom
• Software Development
• 1 - 100 Employee

• Junior Support Analyst

  • Jan 2022 - Present

  - Provide technical assistance for software issues. - Resolve issues for staff via phone, or emails - Log bugs and enhancement requests - Perform software installations, configurations and updates as needed - Resolve technical issues in a timely manner using available resources within the company - Provide technical assistance for software issues. - Resolve issues for staff via phone, or emails - Log bugs and enhancement requests - Perform software installations, configurations and updates as needed - Resolve technical issues in a timely manner using available resources within the company



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Technical Support Partner

  • Feb 2019 - Jan 2022

  - Taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting and identifying solutions to system issues for customers.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams & External teams.- Diagnose and troubleshoot technical issues, including account setup.- Prioritize and manage several open issues at one time.- Maintain a good service with the customer. - Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

• Selling Partner

  • Nov 2010 - Feb 2019

  - Welcoming customers into the department. - Staying knowledgeable about the range of products in the department.- Explaining to customers the best products for their needs.- Recommending related products to increase customers' options and enrich the shopping experience.- Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results.- Processing orders, operate the POS register and resolve returns issues.- Promoting special sales, offers and awareness of store loyalty program is. MyJohnLewis