Experience

Edmark Group of Companies

• Philippines
• Wellness and Fitness Services
• 100 - 200 Employee

• Independent Distributor

  • 2017 - Present

  ► Establishing and maintaining business relationships with prospective and existing clients and partners.► Delivering talks and seminars to clients on various health and wellness products and lifestyle options.► Delivering extensive training and demonstrations to retailers and consumers on raw ingredients used to manufacture healthcare and wellness products and their benefits.► Facilitating trainings to interested co-distributors on presentation and public speaking skills.► Promoting products using various means such as social media, email marketing, virtual and in-person demonstrations.Key Accomplishment:★ Contributed to co-distributors performance by delivering trainings on health evaluation machines.



EloPhotos Studio

• Client Services Executive

  • 2012 - 2013

  ► Collaborated with corporate clients and various individuals to create photography themes and concepts, and cover various corporate and media events.► Captured and generated content while representing the company at event sponsorships.► Prepared and proofread official documents.► Carried out customer service duties including welcoming studio clients, verifying information and checking them in and out of their sessions.Key Accomplishment:★ Contributed to increasing corporate clients’ brand awareness through photography by developing high-quality content for websites, social media, press releases and client portfolios.



Intercontinental Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Supervisor (e-Banking)

  • 2008 - 2011

  ► Provided prompt assistance to customer service units with enabling e-banking products and ensuring high-level customer service.► Promptly resolved debit card ATM, POS and Web disputes on Interswitch, ValuCard and E-Tranzact cards for customers bank-wide.Key Accomplishment:★ Earned unit recognition and monetary reward, reduced loss of revenue, and improved customer satisfaction by collaborating with team members to revert lump sums of e-banking disputes to a bare minimum.

• Operations Supervisor (e-Banking Operations)

  • 2004 - 2008

  ► Provided operational and team support whilst ensuring efficient service delivery.► Ensured prompt first level support for all customer enquiries and complaints.► Provided guidance and education to customers on various bank products, and follow-up assistance when required.► Authorised and signed off entries within own limit of authority.► Processed customer instructions (debit card and cheque book requests, stop order processing, standing order etc.)► Processed the opening, closing and reactivation of customer accounts and standing order mandates as required.► Ensured proper and complete documentations of account opening packages, customer mandates and other paperwork.