Experience

Augusta University

• United States
• Higher Education
• 700 & Above Employee

• Database Administrator

  • Dec 2021 - Present

  • Administer applications & databases in a very large & complex local area network, multi-user server & application systems enterprise environment. Including installation, upgrade, configuration, administration, disaster recovery & maintenance of support services for mid-tier applications & databases. Mentor junior database administrators.• Application administration activities on development & test application server environments. Perform & ensure integrity of system back-ups & recovery, performs clones of environments as requested, monitors system configurations & operational logs. Assist in installing & configuring new instances of the database, restoring the database from backups after a failure & monitoring performance.• Monitor vendor sites for upgrades & patches. Install, configure & test in accordance with specific new software releases & upgrades. Assist in monitoring & maintaining database security & database software, in cooperation with data security administrators & the database administration team. Assist in testing new procedure, software & hardware. Show less

• HR Business Specialist, HR Assistant 2, HR Assistant 1, HR Assistant

  • Sep 2017 - Present

  • Used service desk system to manage & process support actions & requests. Provided troubleshooting & technical assistance in use of enterprise systems. Trained end-users on enterprise software use, functionality & application to business problems. Answered multi-line phone system for 100+ calls daily to respond to issues & inquiries. Facilitated best user experience through continuous support, training classes, webinars & improvements. Improved customer service rankings by quickly resolving issues to improve overall satisfaction.• Migrated legacy HRIS system to new technology to minimize business impacts. Identified & tracked defects with new enterprise software & supported developers in resolving problems by completing additional tests. Evaluated enterprise software for reliability, performance & quality & collaborated with designers for improvement.• Maximized team knowledge & productivity by training, monitoring & directing employees in application of best practices & regulatory protocols.• Reviewed, established & developed training material, policies & procedures for recommendation to senior leadership for enhancing work productivity, recruitment, hiring processes & talent management.• Developed, implemented & monitored social media & web page, plugins & functionality for continuous improvement. Generated specific candidate pool for career opportunities through strategic placement of advertisements & evaluation of applicant credentials.• Managed & assisted with mask distribution & orientation preparation for 300+ hires monthly. Conserved time & improved workflows by handling special projects & emergency solutions. Operated & maintained applicant tracking & candidate management systems. Managed DMV & P-Card logs for 500+ employees annually.• Improved office efficiency by effectively managing internal communications & correspondence. Maintained operational proficiency in coordinating domestic travel accommodations for colleagues. Show less



Unemployed

• Student & PCS Transition

  • Nov 2016 - Aug 2017



USO

• United States
• Non-profit Organizations
• 700 & Above Employee

• Center Operations Specialist

  • Sep 2015 - Oct 2016

  • Provided 25+ end-users daily troubleshooting & technical assistance in use of center hardware. Processed inbound and outbound inventory with high accuracy & managed inventory processes. • Developed, implemented & monitored social media page marketing content such as graphic designs, promotional materials & advertisements. • Motivated & maximized knowledge & productivity of 30+ volunteers by training, monitoring & directing them in application of best practices & regulatory protocols to maximize team productivity. Enforced regulatory & company policy compliance to improve workplace & employee safety & readiness. Trained volunteers on software use, functionality & application to business problems. • Developed & updated volunteer tracking database system. Collected, arranged & input volunteer information into database system. Tracked & analyzed reports to determine needed improvements. • Managed 5+ kitchen staff, supervised preparation of foods & explained steps for readying daily menu items. Prepared multiple meals for 100+ soldiers and their families during peak periods with high accuracy rate, maximizing satisfaction and repeat business. • Operated bank deposits for cash, check and credit card transactions with excellent accuracy levels. • Used time management & efficient cleaning methods using industrial cleaning products following strict safety procedures. Show less



Edible Arrangements

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative/Assistant Manager

  • Sep 2010 - Sep 2015

  • Provided end-users daily troubleshooting & technical assistance in use of franchise ordering software. Facilitated best user experience through continuous support, training classes, webinars & improvements. • Motivated & maximized knowledge & productivity of 10+ employees and temps by training, monitoring & directing them in application of production line best practices & regulatory protocols to maximize team productivity. Trained employees on production line & software use, functionality & application to business problems. • Processed inbound and outbound inventory with high accuracy & managed inventory processes. Managed production line & business flow to complete up to 100+ orders daily. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. • Enforced regulatory & company policy compliance to improve workplace & employee safety & readiness. Used time management & efficient cleaning methods using industrial cleaning products & following strict safety procedures. Show less