Fery Gunawan
Regional Service Delivery Manager at RigNet- Claim this Profile
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Bio
Quentin Mapphy
I have worked with Fery in various roles of Fery's career. As a field field engineer, Fery was deft, honest and was very customer focused. He had the "can do" and "every problem has a solution" attitude. Fery expanded his skill set very quickly and managed a team a team of field engineers before taking up the role as an SDM. In this role, Fery's field experience and his never ending pursuit for customer's satisfaction is evident in the amount of care and dedication towards the customer.
Quentin Mapphy
I have worked with Fery in various roles of Fery's career. As a field field engineer, Fery was deft, honest and was very customer focused. He had the "can do" and "every problem has a solution" attitude. Fery expanded his skill set very quickly and managed a team a team of field engineers before taking up the role as an SDM. In this role, Fery's field experience and his never ending pursuit for customer's satisfaction is evident in the amount of care and dedication towards the customer.
Quentin Mapphy
I have worked with Fery in various roles of Fery's career. As a field field engineer, Fery was deft, honest and was very customer focused. He had the "can do" and "every problem has a solution" attitude. Fery expanded his skill set very quickly and managed a team a team of field engineers before taking up the role as an SDM. In this role, Fery's field experience and his never ending pursuit for customer's satisfaction is evident in the amount of care and dedication towards the customer.
Quentin Mapphy
I have worked with Fery in various roles of Fery's career. As a field field engineer, Fery was deft, honest and was very customer focused. He had the "can do" and "every problem has a solution" attitude. Fery expanded his skill set very quickly and managed a team a team of field engineers before taking up the role as an SDM. In this role, Fery's field experience and his never ending pursuit for customer's satisfaction is evident in the amount of care and dedication towards the customer.
Experience
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Viasat Energy Services
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Telecommunications
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100 - 200 Employee
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Regional Service Delivery Manager
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Feb 2015 - Present
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Orange Business
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France
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IT Services and IT Consulting
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700 & Above Employee
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Technical Project Manager
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Jun 2014 - Jan 2015
Responsible for satellite project implementation for terrestrial and maritime customers in the region of Asia Pacific • Satellite project deployment to global clients from project initiation, scheduling, resource plans, budgets and status report from project initiation to execution. • Customer facing for technical matters / technical support for 3rd parties in the region of APAC. • Working closely with Supply chain in developing spare level and positioning • Own and ensure timely, concise and effective communication with the entire stake holder for service outages, service interruptions and service improvements. • Assisting pre-sales team for low level design preparation / technical guidance as far as the VSAT design solution is concerned. • Engagement with selection of 3rd parties/contractor to supply service work where there is non-existent resource on the ground.
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Harris Corporation
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Service Delivery Manager | Energy Solutions
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Mar 2012 - Jun 2014
Service Delivery Manager for Harris Caprock Communications act as the primary interface to the business community in APAC region, responsible for establishing strong working relationships, understanding business direction, impending changes and ensuring the customer leverages value from infrastructure services and capabilities. Drive service improvement within the Group. Responsibilities 1. Responsible for developing and maintaining appropriate service level agreements (SLAs) with the business,understanding individual contract terms, SLA and legal binding 2. Develop new service definitions ensuring that they can be delivered operationally and cost effectively 3. Build strong and productive relationships with key business stakeholders 4.Act as liaison with the business for all service improvements, changes and escalations. 5. Own and ensure timely, concise and effective communication with the business for service outage, service interruption and service improvement. 6. Work alongside the Operations manager to ensure that SLAs are met and business expectations are exceeded. 7. Ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery. 8. Provide reports including SLA performance and other key metric reports. 9. Ensure that systems, processes and effective monitoring, control and support of service delivery. 9. Manage the overall service improvement plan and work with the Operations manager to ensure that it is being delivered to and that services are being improved. 10. Conduct weekly,quartely service reviews with individual business stakeholders to discuss service issues and identify project requirements.
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SchlumbergerSoftware
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Oil and Gas
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500 - 600 Employee
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Field Service Supervisor for Global Connectivity Services, Middle East Asia Pacific
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Feb 2008 - Mar 2012
Field Service Supervisor - Global Remote Connectivity ServicesMiddle East Asia Pacific
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Field Engineer
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May 2002 - Feb 2008
VSAT Field Service Engineer
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Education
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1996 - 2000
BINUS University
Degree, Computer Science
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