Manager Customer Care - Pre-sales

• Feb 2021 - Present

Senior manager - Team inbound Sales & Service

• Jan 2014 - Feb 2021

Manager Customer Care Tijdschrift.nl

• Jan 2019 - Jan 2021

Tijdschrift.nl ook voor jou! Je leest het goed … 75 tijdschriften! Tijdschrift.nl werkt eenvoudig met een app. Waar je ook bent, met Tijdschift.nl op je mobiel of tablet heb je altijd alle tijdschriften bij de hand. Tijdschrift.nl ook voor jou! Je leest het goed … 75 tijdschriften! Tijdschrift.nl werkt eenvoudig met een app. Waar je ook bent, met Tijdschift.nl op je mobiel of tablet heb je altijd alle tijdschriften bij de hand.

Interim Teamleader at Sanoma Media

• Jan 2014 - Jan 2015

With our strong brands, we have a strong market position in all parts of the media industry: magazines, television stations, events, customer media, e-commerce sites and apps. Our portfolio consists of many different A-brands, including AutoWeek, Donald Duck, delicious., Flow, Grazia, Kieskeurig, Libelle, LINDA., Margriet, Net5, NU.nl, SBS 6, SchoolBANK, Startpagina, Tina, Viva, vtwonen and Veronica. Sanoma Media Netherlands B.V. is part of the listed Sanoma Group, a media and education company that provides information and entertainment for millions of people in many European countries.

Senior Customer Sales Teamleader at KPN

• Jun 2013 - Jan 2014

KPN is the leading telecommunications and IT service provider in The Netherlands, offering wireline and wireless telephony, internet and TV to consumers. KPN offers business customers complete telecommunications and IT solutions. KPN IT Solutions (previously known as Getronics) offers global IT services and is the Benelux market leader in the area of infrastructure and network related IT solutions. In Germany and Belgium, KPN pursues a multi-brand strategy in its mobile operations and holds number three market positions through E-Plus and BASE. KPN’s core values: personal, simplicity and trustPersonal, simplicity and trust are KPN's three core values. We expect all employees to understand these values and act accordingly.

Senior Teamleader at de Bijenkorf

• Jun 2012 - Jun 2013

De Bijenkorf is the award-winning premium department store in the Netherlands with a heritage of more than 140 years. De Bijenkorf is known for it’s grand assortment of products, exceptional display windows and exciting events. De Bijenkorf has 12 branches in all large Dutch cities, with our flagship store on Dam square in Amsterdam. Other large stores are found in Rotterdam and The Hague. Our medium stores are in Amstelveen, Arnhem, Utrecht, Eindhoven, Enschede and Maastricht and in Groningen, Breda and Den Bosch we have fashion stores. We also have an online store which delivers in the Netherlands.

Consultant Finance

• Oct 2011 - Jun 2012

Accountemps, a division of Robert Half International, is the world's first and largest specialized temporary staffing firm for accounting, finance and bookkeeping professionals. Through more than 350 offices worldwide, including North America and Europe and Asia-Pacific our experience, specialization and industry reputation enable us to provide outstanding service to highly skilled professionals and leading companies. In fact, 9 out of 10 of our candidates and clients would recommend us to a colleague. Find our more about our international business at http://www.roberthalf.com Specialties Accounting Staffing, Accounting Staffing Services, Accounting Staffing Agency, Temporary Accounting jobs, Finance jobs, Financial Staffing, Financial Staffing Agency, Accounting jobs, Temp Agency, Temp Staffing

Financial advisor

• Apr 2010 - Oct 2011

Advise and sale of bank services to private relationships. • Payment, savings, loans and insure (partly invest) In the Netherlands we work with a fixed demand that everyone who has an advising role is obliged to dispose of a certain amount on knowledge. Exams (WFT) have to be taken. Achieved WFT Certificates 01-12-2010 Certificate (WFT): Advisor Damage Insurances 01-10-2010 Certificate (WFT): Advisor Consumptive Credit 01-09-2010 Certificate (WFT): Advisor Basics 01-05-2011 ABN-AMRO Bank Masterclass traineeship

Supervisor Customer Support Inbound/Outbound at Vanad

• 2009 - 2010

Managing and supervising a team of 25 call centre agents My main area of expertise and taught subects were: Payments, Savings, Loans • Create a pleasant work environment • Progress- and application conversations • Training of call centre agents • Monitor handling times, service levels and First time Fix • Set up work schedules • Control on determined KPI • Carry out campaigns, inbound as well as outbound • Deal with complaints • Compose reports Devise and implement a customer friendly method for sale and introduce this method in the client contact centre. "How to cross-sell through your costumer support unit"

Manager Contact Center Maarssen

• 2007 - 2009

Credit select BV is a financial intermediary, specialized in consumptive credit.My main tasks were: • Control and direct supervisors and trainers • Monitor the determined KPI • Devise and implement new practices• Control of Leadmanagement • Compose reports • Supervision of premises

Supervisor Outbound Contact Center

• 2006 - 2007

Credit select BV is a financial intermediary, specialized in consumptive credit.My main tasks were: • Managing and supervising a team of 25 outbound call centre agents • Create a pleasant and efficient, target oriented work environment• Recruitment of new staff (call centre agents)• Control on determined KPI • Deal with complaints • Compose management reports • Progress- and application conversations

Trainer Outbound Contact

• 2005 - 2006

Credit select BV is a financial intermediary, specialized in consumptive credit.My main task is to train effective and target-minded call centre staff.