Experience

AeroSafe Products, Inc.

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Director of Operations

  • Feb 2015 - Present

  ➤ Overseeing sale and distribution of consumables within the aviation industry and government buying agencies. ➤ Managing and administering all company General Services Administration and Defense Logistics Agency contracts. ➤ Implementing systems, policies, and processes to improve efficiency, reduce costs, and ensure customer satisfaction. ➤ Overseeing purchasing, budgeting, and inventory controls, implementing new technology, and ensuring quality. ➤ Supervising financial management for accounts including overseeing data entry and managing detail aging reports. ➤ Resolving any client billing or service issues as well as handling accounting transactions and reconciliation tasks. ➤ Creating and implementing operational processes while supporting business development efforts to grow revenue. ➤ Managing day-to-day operations including overseeing KPIs and providing service delivery reports and updates. ➤ Investigating any issues or complaints and working to resolve issues with project completion and service delivery. ➤ Following policies and procedures and ensuring compliance with regulatory requirements and company standards. ➤ Coaching and developing employees and ensuring jobs are properly scheduled to meet customer expectations. ➤ Resolving customer concerns, providing answers, and providing exceptional service to support customer retention. Show less



Ferrer Consulting

• Georgia, United States

• Business Consultant

  • Jan 2011 - Present

  ➤ Advising on tactics for increasing sales and developing potential client lists utilizing basic internet marketing tools. ➤ Consulting on small business/organizational development, promotion strategies, marketing, and business plans. ➤ Assisting clients in developing and implementing human resources policies, procedures, goals, and documentation. ➤ Consulting on and creating resumes and cover letters for clients and organizing basic job search documentation. ➤ Anticipating client needs based on understanding of relevant business processes for business owners or individuals. ➤ Gathering, documenting, and analyzing client requirements and communicated specifications to guide scope of work. ➤ Designing and configuring solutions across multiple modules and project streams to provide clients' desired outcomes. ➤ Advising on and improving best practices for implementation processes as well as product and service offerings. ➤ Identified underlying factors/causes for business performance issues and addressing the impact of proposed solutions. Show less



Ferrer Family Child Care

• California, United States

• Provider & Owner

  • Jan 2013 - Dec 2014

  ➤ Oversaw all financials, marketing initiatives, operations, and licensing as required by local, state, and federal laws. ➤ Communicated with parents concerning daily routines, advised on any changes, and implemented policies as required. ➤ Discussed individual child development needs as well as any health/dietary requirements with parents. ➤ Hired, trained, and supervised staff and ensured all required background and criminal checks were completed. ➤ Excelled at providing in-home care for a group of infants, toddlers, and children ranging from newborn to age 3. ➤ Cared for an average of 1-6 children at one time including feeding, washing, and dressing babies. ➤ Created a safe, healthy environment where children were safeguarded against any potential dangers and hazards. ➤ Organized activities designed to help children learn about their world, develop their interests, and think critically. ➤ Planned schedules to ensure children had adequate physical activity, rest, food, and intellectual and creative stimulation. ➤ Organized daily meal plans and prepared nutritious food while being mindful of any preferences or children's allergies. ➤ Arranged meetings with parents to discuss daily routines and provided regular updates on child development progress. ➤ Provided proactive communication with parents and alerted them of any signs of behavioral or emotional issues. ➤ Cared for infants by diapering, bottle feeding, swaddling baby, scheduling nap times, and following best sleep practices. ➤ Practiced safety measures by sterilizing bottles and other baby equipment as needed and ensuring disinfecting surfaces. Show less



Various Companies

• United States
• 700 & Above Employee

• Previous Work History

  • 2005 - 2012

  ➤ Associate Coordinator – Brain Hurricane, CA – 2011 to 2012 ➤ Rooms Controller & Accounting Clerk – Park Hyatt Aviara, CA – 2010 to 2011 ➤ Guest Services Agent (Front Desk, PBX, Concierge) – La Concha Resort, Puerto Rico – 2009 to 2010 ➤ Production Assistant & Office Manager – Luis Santiago Productions, Inc., Puerto Rico – 2005 to 2009 ➤ Associate Coordinator – Brain Hurricane, CA – 2011 to 2012 ➤ Rooms Controller & Accounting Clerk – Park Hyatt Aviara, CA – 2010 to 2011 ➤ Guest Services Agent (Front Desk, PBX, Concierge) – La Concha Resort, Puerto Rico – 2009 to 2010 ➤ Production Assistant & Office Manager – Luis Santiago Productions, Inc., Puerto Rico – 2005 to 2009