Experience

i-mate

• Telecommunications
• 1 - 100 Employee

• Product Trainer / Technical Support Operations

  • Feb 2004 - Present

  • Responsible for delivering a world class customer service that meet and exceed customer expectations, in order to create customer loyalty so that i-mate becomes first choice of customers • Manage customer queries received via - email / on-line/ phone calls for providing on-line technical support for i-mate products troubleshooting. • Developed the ability to be caring, warm and courteous to all customers regardless of class, nationality, culture, race or creed so that customers are treated equally without discrimination. • Provide guidance and advice to junior staff, liaise with – customers, service centers of Distributors to provide technical guidance and resolve customer queries and complaints and ensure the services are delivered as per stipulated international /local standards within the precision timing schedule. • Review customer complaints and service rendered, referring complaints of service failures to designated departments for investigation. Show less