Experience

Finku

• Indonesia
• Financial Services
• 1 - 100 Employee

• Customer Experience Specialist

  • Sep 2022 - Present

   Serve the questions asked by customers or consumers  Provide information that consumers want about a product as comolete as possible  Handling complaints submitted by consumers  Doing sales administration records  Serve the questions asked by customers or consumers  Provide information that consumers want about a product as comolete as possible  Handling complaints submitted by consumers  Doing sales administration records



LSUP Bhakti Mandiri Wisata Indonesia

• Indonesia
• Hospitality
• 1 - 100 Employee

• Human Resources Department

  • Sep 2018 - Dec 2020

   Maintain Employee and Auditors administration.  Handling end-to-end recruitment process ; sourcing candidates, drafting auditors contracts, and on-board/off-board auditors.  Managing performance appraisal, career planning & development.  Developing training programe for auditors.  Preparing and distributing relevant HR letters/documents as per requirement.  Preparing accreditation documents of certification body.  Maintain Employee and Auditors administration.  Handling end-to-end recruitment process ; sourcing candidates, drafting auditors contracts, and on-board/off-board auditors.  Managing performance appraisal, career planning & development.  Developing training programe for auditors.  Preparing and distributing relevant HR letters/documents as per requirement.  Preparing accreditation documents of certification body.



PT. Bank BNI Syariah

• Banking
• 700 & Above Employee

• Frontliner

  • Aug 2017 - Aug 2018

   Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.  Informing customers about bank products and services.  Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.  Maintaining and balancing cash drawers and reconciling discrepancies.  Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.  Informing customers about bank products and services.  Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.  Maintaining and balancing cash drawers and reconciling discrepancies.