Experience

Further Group

• Spain
• Insurance
• 1 - 100 Employee

• Innovation & Transformation

  • Jun 2021 - Present



Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Global Operations Strategy Senior Advisor

  • Apr 2017 - Jun 2021

  Expertise and leadership advising on key strategic and transformative projects for operations across multiple CGHB worldwide locations. Cost benefit analyses development for each of the strategic initiatives, managing the execution of resulting initiatives in partnership with numerous global stakeholders. Expertise and leadership advising on key strategic and transformative projects for operations across multiple CGHB worldwide locations. Cost benefit analyses development for each of the strategic initiatives, managing the execution of resulting initiatives in partnership with numerous global stakeholders.



Independent Contractor

• United States
• IT Services and IT Consulting

• Service Operations Senior Advisor

  • Apr 2016 - Apr 2017

  * See relevant experiences in Projects sectionService operations advising and hands-on work for client / provider organizations with a comprehensive approach orchestrating IT, people and processes; on any life-cycle stage, including operational due-diligences and interim management.Keywords: Transformation | Transition | Mobilization | Operations | Consulting | Outsourcing | BPS | BPO | Automation | Digital | RPA | People | Process * See relevant experiences in Projects sectionService operations advising and hands-on work for client / provider organizations with a comprehensive approach orchestrating IT, people and processes; on any life-cycle stage, including operational due-diligences and interim management.Keywords: Transformation | Transition | Mobilization | Operations | Consulting | Outsourcing | BPS | BPO | Automation | Digital | RPA | People | Process



ENME

• Brazil
• Software Development

• Associate Professor

  • 2014 - Dec 2016

  Associate Professor at Escuela de Negocios del Mediterráneo, based in Ceuta (north african Spanish city).Teaches on the Advanced Program Management course: People Management, Business Ethics Associate Professor at Escuela de Negocios del Mediterráneo, based in Ceuta (north african Spanish city).Teaches on the Advanced Program Management course: People Management, Business Ethics



COMDATA

• IT Services and IT Consulting
• 1 - 100 Employee

• BPS Director

  • Jan 2015 - Mar 2016

  Applies Business Process Services acumen on business development and transformational operations to foster Digitex’s BPO capabilities along Spain and LATAM:- Service offering update, adding high-valued outsourcing services together with operational guidelines, methods and resources identification for their implementation: digital presence transformation, transformational BPO, document management services...- Value proposition definition on new sales, highlighting: transition and transformational delivery of specialised activities (institutional organisations’ claims management, credit card backoffice…), distributed document management platform deployment and delivery, production transformation and delivery of Digital Content Production (web, social networks, ad-words), design, implementation and delivery of Digital Sales Channels - Client-facing teams development, introducing, practicing and implementing new customer oriented techniques on sales, presales and operations activities- New consulting practice management system design, required for the new services to be delivered. It includes existing commercial, human resources and finance models and systems update and integration- Operations Master Plan, comprehending the transformation of client management and operational areas, and aligning for finance, human resources and IT supportKeywords: Transformation | Transition | Mobilization | Operations | Consulting | Outsourcing | Customer Experience | BPS | BPO | Digital | People | Process



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• BPS Account Management and Delivery Director

  • Jan 2004 - Jan 2015

  Whole BPS service life cycle management, taking full responsibility on client relationship, P&L and service growth, and people development. Relevant experiences leveraging process reengineering, national/international/virtual teams and digital solutions:- Banking (BMN): sales support and roll-out until stabilization of outsourced operations on two new delivery centers (Murcia, Granada). Banking services back-office, customer claims, assets recovery- Retail for telco (Vodafone): sale, roll-out and development of Share Service Center for small business professionalization: finance and accounting, payroll, field force, information unit- Construction (Isolux-Corsan): sale support, and service mobilization for Share Service Center leveraging on (Madrid), near (Lisbon) and off-shore (Chennai) delivery centers to provide administrative support to multiple countries: PO, contracts, invoices, health-related documentation and support for providers and subcontractors- Recycling (Ecoembes): service reversal for highly customized invoicing and payments for providers, billing and collections for clients, accounting and support line- Logistics (Grupo Bergé): transformational program design and execution for F&A SSC set-up, deploying on (Madrid) and near (Lisbon) shore centers- Consumer electronics (Samsung): client’s administrative site relocation, including outsourcing of commercial order desk, account receivables, account payables and warranty management functionsContributes in new sales processes as SME on activities as client value proposition, solution architecting, operational due-diligence, proposal development, pricing definition, and contracting.Sponsors strategic programs (Spain, Portugal and SA): - delivery center’s s operational capabilities- operational excellence and analytics program- deployment of RPA initiative- people career models for custom services- industry training program for operations- operations' business advisors development

• IT Project Manager

  • Oct 1996 - Dec 2004

  Takes responsibility in business development activities, IT consulting and management of high-demanding and complex and projects. Relevant clients: Yapi Kredi Bankasi, Telefonica, VodafoneSpecialises as system architect and web technologies, participating on transactional and middleware - BPM solutions integration. Develops international and multicultural background along a three years on foreign geographies (Turkey and Chile)