Fernando Borrallo Sánchez
Senior Product Manager for Supply quad at Refurbed- Claim this Profile
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Inglés Full professional proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
Credentials
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Digital Fundamentals Certificate: Digital Growth Hacking
The Valley Digital Business SchoolApr, 2022- Sep, 2024 -
Professional Scrum Product Owner (PSPO I)
Scrum.orgAug, 2021- Sep, 2024
Experience
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Refurbed
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Austria
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Retail
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100 - 200 Employee
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Senior Product Manager for Supply quad
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May 2023 - Present
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Product Manager for Supply & Service (B2B)
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May 2022 - May 2023
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ING Spain
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Banking
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1 - 100 Employee
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Agile Business Product Owner
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Mar 2018 - May 2022
𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐫𝐨𝐚𝐝𝐦𝐚𝐩 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Defining epics, features and user stories, prioritizing them according to value, effort and strategy. Within Agile / Scrum methodology (certified PSPO I).𝐕𝐚𝐥𝐮𝐞 𝐝𝐫𝐢𝐯𝐞𝐧: Prioritizing changes and setting metrics to ensure squad focuses on the largest impact features.𝐂𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐎𝐊𝐑𝐬 𝐚𝐧𝐝 𝐊𝐏𝐈𝐬: To make informed decisions, steer and follow up.𝐂𝐑𝐌 & 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Getting tech fluent by understanding how to integrate them. Impacting more than 1500 users in 4 different locations. 𝐁𝐨𝐭𝐬 & 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐝𝐞𝐟𝐢𝐧𝐢𝐭𝐢𝐨𝐧: Leveraging on bots for efficiency and new relationship model with customers. Show less
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Global Product Owner – Model Bank/Maggie
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Jan 2019 - Jun 2019
𝐀𝐥𝐢𝐠𝐧𝐦𝐞𝐧𝐭 / 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐰𝐢𝐭𝐡 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬: International experience, by defining a common ground for 4 different countries that harmonized several IVR processes.𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐰𝐨𝐫𝐤𝐬𝐡𝐨𝐩𝐬: International collaboration that allowed to align between the countries and reach a beneficial decision for all.
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Junior Supervisor for Investments Products at Contact Centre
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Aug 2017 - Mar 2018
𝐓𝐞𝐚𝐦 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Managing a team that focuses on maximizing KPIs for commercial, efficiency and incentives.𝐆𝐞𝐭𝐭𝐢𝐧𝐠 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐟𝐫𝐨𝐦 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐧𝐝 𝐦𝐚𝐤𝐢𝐧𝐠 𝐢𝐭 𝐡𝐚𝐩𝐩𝐞𝐧: Coordinating Assisted Channels initiatives (Contact Center and branches) for Investments products for their later prioritization.
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Business Analyst at Digital Channels Department
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Jan 2017 - Aug 2017
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐢𝐜: Enhancing customer experience in Digital Channels (web/app/and CRM for Assisted Channels agents): Collaborating with UX researcher and designers to obtain the best customer experience.
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Saving & Investments Consultant
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Sep 2007 - Jan 2017
𝐒𝐭𝐞𝐩 𝐢𝐧 𝐭𝐡𝐞 𝐬𝐡𝐨𝐞𝐬 𝐨𝐟 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫: Developing customer finance through customer centric strategy and problem solving skills to offer both: Investments products and Broker alternatives to saving.
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Education
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2007 - 2012
ETSAM (Escuela Técnica Superior de Arquitectura de Madrid)
Titulo de grado propio en Arquitectura de interiores, Arquitectura de interiores
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