Fernando Trejo, Jr.

Sr. Manager, Systems Mgmt at Catamaran
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Contact Information
us****@****om
(386) 825-5501
Languages
  • Spanish -
Skills

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5.0

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Anoop Bhat

I worked with Fernando for 2 years and he is a natural troubleshooter. He is reliable, responsible and accepts accountability. The people he supports trust and rely on his expertise. He has an excellent work ethic and would be a great asset to any technical team. I would recommend him to any organization seeking an individual that has the ability to contribute immediately.

Lauren Futris

Fernando is a great example of a hard working and goal-oriented colleague. He is very well organized, easily reachable and goes above and beyond the normal standard to assist his colleagues and clients.

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Credentials

  • Azure Fundamentals: Storage Components
    Skillsoft
    Jul, 2021
    - Nov, 2024
  • Cloud Computing Fundamentals: Cloud Virtualization & Data Centers
    Skillsoft
    Jul, 2021
    - Nov, 2024
  • Cloud Computing Fundamentals: Considerations
    Skillsoft
    Jul, 2021
    - Nov, 2024
  • Cloud Computing Fundamentals: Introduction
    Skillsoft
    Jul, 2021
    - Nov, 2024
  • Cloud Computing Fundamentals: Migrating to the Cloud
    Skillsoft
    Jul, 2021
    - Nov, 2024
  • Cloud Computing Fundamentals: Security
    Skillsoft
    Jul, 2021
    - Nov, 2024
  • Cloud Computing Fundamentals: Storing & Managing Cloud Data
    Skillsoft
    Jul, 2021
    - Nov, 2024
  • Cloud Service Models & Benefits and Issues
    Skillsoft
    Jul, 2021
    - Nov, 2024
  • Moving to the Cloud
    Skillsoft
    Jul, 2021
    - Nov, 2024
  • Azure Fundamentals: Cloud Computing
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • Azure Fundamentals: The Ecosystem
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Application Development & Security
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Cloud Infrastructure
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Cloud System Architecture Design
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Data Center Security
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Data Retention & Events
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Data Security Technologies
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Identity & Access Management
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Implementing Data Discovery & Classification
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Managing & Securing Cloud Infrastructure
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Operational Controls & Standards
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • CCSP 2019: Secure Cloud Computing
    Skillsoft
    Oct, 2020
    - Nov, 2024
  • ITIL Foundation
    Loyalist Certification Services

Experience

  • Catamaran
    • United States
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Sr. Manager, Systems Mgmt
      • May 2018 - Present

      An Optum Company, a division of UnitedHealth Group

    • Manager, IT Service Desk
      • Feb 2015 - May 2018

    • Supervisor, IT Service Desk
      • Nov 2013 - Feb 2015

    • Team Lead, IT Service Desk
      • Jul 2012 - Nov 2013

    • TAC Engineer, Network Services
      • Oct 2008 - Jun 2012

      Technical Assistance Center, Desktop Support, Network Admin Support Services

    • DCO Operator
      • Feb 2007 - Oct 2008

    • Production Control Analyst
      • Oct 2004 - Feb 2007

  • CCC Intelligent Solutions
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Support Level 2
      • Jul 2001 - Dec 2003

      Service clients in call center environment. Support collision estimating software. Q&A product functionality. Troubleshoot remote connections to the server and advise on corrective actions. Handled escalated issues such as network configuration, remote access and Web based applications. Service clients in call center environment. Support collision estimating software. Q&A product functionality. Troubleshoot remote connections to the server and advise on corrective actions. Handled escalated issues such as network configuration, remote access and Web based applications.

  • RBK Enterprises, Ltd.
    • Advertising Services
    • 1 - 100 Employee
    • Technical Support Team Lead
      • Feb 1999 - Dec 2000

      Started as a Level 1 associate and moved up to Team Lead in the Tech Support call center. Monitored servers, reported network outages to the proper administrator and tested trouble tickets. Tested mail servers, routers or devices that may be down. Reported any network outages that occurred during the shift via a Status Report to all managers. Started as a Level 1 associate and moved up to Team Lead in the Tech Support call center. Monitored servers, reported network outages to the proper administrator and tested trouble tickets. Tested mail servers, routers or devices that may be down. Reported any network outages that occurred during the shift via a Status Report to all managers.

Education

  • ITIL Certified
    ITIL Foundation
  • MicroTrain Technologies
    MCSA, MCSE, A+, N+
    2004 - 2006
  • Curie High School

Community

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