Fernando Teixeira

Senior Service Desk Analyst at IT Naturally
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Bio

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Credentials

  • Phone-Based Customer Service
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice
    Apr, 2022
    - Nov, 2024
  • Cybersecurity Awareness: Phishing Attacks
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Ethical Hacking: System Hacking
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Networking Foundations: Network Media (LANs)
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Power BI Essential Training
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Using Microsoft Teams and Outlook Together: Maximizing Productivity
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Avoiding Phishing Scams
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Learning Wi-Fi
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • System Administration: Backup and Recovery
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • VMware vSphere: Configure and Administer Security
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Cybersecurity with Cloud Computing
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Windows 10 Essential Training
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Wireless Networking Essential Training
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Being an Effective Team Member
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Learning Cyber Incident Response and Digital Forensics
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Microsoft 365 Essential Training for Administrators
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Windows Quick Tips
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • IT Service Management Foundations: Problem Management
    LinkedIn
    May, 2021
    - Nov, 2024
  • ITIL® Foundation 4 First Look
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Learning PC Maintenance and Performance
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Managing Your Emotions at Work
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Office 365: Manage Clients and End-User Devices (Office 365/Microsoft 365)
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Windows 10: Networking
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Windows 10: Tips and Tricks
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Windows 10: Troubleshooting for IT Support
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Learning ITIL®
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Learning ServiceNow
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Troubleshooting IT Remote Administration
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • UX Foundations: Content Strategy
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Cybersecurity at Work
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • IT Naturally Ltd
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • IT Service Desk: Service Management
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Service Desk Agent
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Windows 10 Essential Training (2015 Original Release)
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Talkdesk Agent Certification
    Talkdesk
    Feb, 2021
    - Nov, 2024

Experience

  • IT Naturally | B Corp | MSP
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Service Desk Analyst
      • Oct 2022 - Present

    • Service Desk Analyst
      • Feb 2021 - Oct 2022

  • CDW UK
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Desk Analyst
      • Sep 2019 - Feb 2021

  • Mastercard Data & Services
    • United States
    • Financial Services
    • 700 & Above Employee
    • Customer Service Representative
      • Mar 2013 - Apr 2017

Education

  • UniToledo
    Business Administration and Management, General
    1999 - 2003

Community

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