Fernando Solis
Customer Success Manager at Ringover- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Italian Full professional proficiency
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German Elementary proficiency
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Portuguese Professional working proficiency
Topline Score
Bio
Credentials
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Diploma in Business English (C1)
Franco-British Chamber of Commerce & Industry (FBCCI)Jul, 2016- Nov, 2024 -
Diplôme de Français Professionnel (DFP) C1 Affaires
Chambre de commerce et d’industrie de région Paris Ile-de-FranceJul, 2016- Nov, 2024
Experience
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Ringover
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United States
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Software Development
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100 - 200 Employee
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Customer Success Manager
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May 2022 - Present
Ringover is a solution based on a virtual telephone system that give businesses the ability to transform their calls into a key asset for their customer experience. - Onboarding clients - Training the customer and their different teams - Solve assigned clients' doubts and requests - Share clients' feedback internally to improve our solution - Manage clients' contracts - Guarantee clients satisfaction to avoid or minimize our portafolio's churn Ringover is a solution based on a virtual telephone system that give businesses the ability to transform their calls into a key asset for their customer experience. - Onboarding clients - Training the customer and their different teams - Solve assigned clients' doubts and requests - Share clients' feedback internally to improve our solution - Manage clients' contracts - Guarantee clients satisfaction to avoid or minimize our portafolio's churn
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ARMIS.TECH
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France
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Advertising Services
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1 - 100 Employee
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Customer Success Manager
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Dec 2021 - Apr 2022
- Train the clients on the overall use of the company's solution - Assist clients in Spanish, French, Italian and Portuguese with their issues or doubts (B2B) - Handle projects with other departments to further expand business opportunities - Escalate clients' feedback to relevant teams - Create reports after every marketing campaign - Create and manage the clients' invoices - Train the clients on the overall use of the company's solution - Assist clients in Spanish, French, Italian and Portuguese with their issues or doubts (B2B) - Handle projects with other departments to further expand business opportunities - Escalate clients' feedback to relevant teams - Create reports after every marketing campaign - Create and manage the clients' invoices
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DentalMonitoring
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France
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Medical Equipment Manufacturing
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300 - 400 Employee
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Customer Success Specialist
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Apr 2019 - Aug 2021
- Train the clients on the overall use of the company's platform - Receive calls from and make them to clients with technical issues - Handle projects with other departments to further expand business opportunities - Manage shipments, visits to clients and various platforms to properly achieve business goals - Manage Sales Force email platform to give constant and effective answers to clients' issues and requests
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Regulatory Information Specialist
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Oct 2018 - Apr 2019
Dental Monitoring develops proprietary artificial intelligence solutions to help dentists facilitate their communication with patients, optimize treatments, and improve access to the highest level of care. As Regulatory Specialist, I: - Assist in the assessment of the company protocols for compliance with the law - Lead training projects of Dental Monitoring's employees - Translate regulatory documentation - Manage regulatory documentation
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ICA International Council on Archives
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France
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Civic and Social Organizations
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1 - 100 Employee
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Webmaster and Translator
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Mar 2017 - Aug 2018
Managing the organization's website Translating ICA website’s articles and communication documents Assisting the communication department with the publication and proofreading of their articles Managing the organization's website Translating ICA website’s articles and communication documents Assisting the communication department with the publication and proofreading of their articles
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Complétude
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France
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Education Administration Programs
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700 & Above Employee
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Language Teacher
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Sep 2016 - Aug 2017
English and Spanish teacher for kids, teenagers and adults English and Spanish teacher for kids, teenagers and adults
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Junior ISIT
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France
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Translation and Localization
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1 - 100 Employee
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Translator & Proofreader
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Nov 2016 - May 2017
Translation and proofreading of technical and general texts for a variety to clients Translation and proofreading of technical and general texts for a variety to clients
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Fédération Nationale des Maisons Des Potes
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París y alrededores, Francia
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Communication Assistant & Translator Intern
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Jun 2016 - Aug 2016
Translate emails, documents of the company and its partners Manage the organisation events with its partners Translate the content of their Websites Translate emails, documents of the company and its partners Manage the organisation events with its partners Translate the content of their Websites
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Trilingual Technical Support Analyst
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May 2014 - Sep 2015
Translating Spanish templates into English and French and vice versa. Assisting users in Spanish, English and French via phone with IT issues Analysing and transferring issues to the pertinent help team. Translating Spanish templates into English and French and vice versa. Assisting users in Spanish, English and French via phone with IT issues Analysing and transferring issues to the pertinent help team.
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Compucom
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Trilingual Customer Support Agent
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Aug 2013 - May 2014
- Assist users on the phone in Spanish, English and French with their technical issues - Resolve customer technical problems remotely (Remote Desktop Connection) - Assist users on the phone in Spanish, English and French with their technical issues - Resolve customer technical problems remotely (Remote Desktop Connection)
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Education
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2015 - 2017
ISIT
Master Intercultural Communication and Translation -
2009 - 2013
Universidad Nacional Autónoma de México
Arte dramático/Teatro, general -
2009 - 2013
Universidad del Valle de México
Licenciatura en Administración de empresas, Informática, comunicaciones y servicios de asistencia
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