Experience

HRA

• Sr. Program & Data Analyst

  • Oct 2017 - Aug 2022

  Greater New York City Area • Collect data from all major division of FIA Center Operations using HRA systems including New York City Work Accountable and You (NYCWAY), Welfare Management System (WMS) AND Data Warehouse • Conduct in-depth operational studies to establish Agency standards resulting of implementation of various operational initiatives; report findings to unit senior management and deputy commissioners. • Strategically conduct analytical and research work related to policies and programs pursuant to… Show more • Collect data from all major division of FIA Center Operations using HRA systems including New York City Work Accountable and You (NYCWAY), Welfare Management System (WMS) AND Data Warehouse • Conduct in-depth operational studies to establish Agency standards resulting of implementation of various operational initiatives; report findings to unit senior management and deputy commissioners. • Strategically conduct analytical and research work related to policies and programs pursuant to the Welfare Reform Act by collecting information needed for preparing and conducting surveys, work measurement analysis, and program assessments. • Compiling and maintaining reports comprehensive narrative and statistical analysis to provide FIA with information necessary to develop and implement corrective action initiatives and help minimize the potential for fiscal penalties. • Designing charts, graphs, tables and other graphic and visual presentations incorporated into statistical and narrative analysis for FIA Operations management. Show less



J.P. Morgan

• Analyst in the Corporate and Investment Bank Investor Services Operations Group

  • Aug 2015 - Oct 2016

  • Perform Process and Quality Control on letter files executed thru JPMCC Operations, IT, GBDS, and external vendor, Broadridge, to ensure data integrity remains intact for all client-facing notifications. • Perform QA of LTTR application to mitigate the risk if transactional or performance errors from various applications and programs within CIB Ops and Technology. • Facilitate on-request jobs with Global Business Document Services (GBDS) to locate and deliver copies of client-facing… Show more • Perform Process and Quality Control on letter files executed thru JPMCC Operations, IT, GBDS, and external vendor, Broadridge, to ensure data integrity remains intact for all client-facing notifications. • Perform QA of LTTR application to mitigate the risk if transactional or performance errors from various applications and programs within CIB Ops and Technology. • Facilitate on-request jobs with Global Business Document Services (GBDS) to locate and deliver copies of client-facing notices as described by various lines of business. • Perform daily monitoring of production jobs, perform daily health check and reconcile Broadridge letter print files with Ohio print center to ensure SLA is met. Show less



Soundshore Technology Group

• Technical Support Engineer (Consultant)

  • Oct 2014 - Jun 2015

  NYC • Provided high-end user support on hardware and software issues with Windows XP/7, Microsoft Office 2003/2007/2010. • Conducted knowledge based troubleshooting efforts on financial applications such as Bloomberg, Reuters via JAVA based applets; all managed via in-house ticketing system. • Led planning and execution effort of mid to large scale staging of workstations with multi-display tiers for traders and Power-users. • Managed LAN AVAYA phone system and mobile device roll-outs… Show more • Provided high-end user support on hardware and software issues with Windows XP/7, Microsoft Office 2003/2007/2010. • Conducted knowledge based troubleshooting efforts on financial applications such as Bloomberg, Reuters via JAVA based applets; all managed via in-house ticketing system. • Led planning and execution effort of mid to large scale staging of workstations with multi-display tiers for traders and Power-users. • Managed LAN AVAYA phone system and mobile device roll-outs, utilizing designated client applications including Blackberry Enterprise 4.x/5.x/10.x versions. Show less



Lloyds Banking Group

• Desktop Services Analyst (Contract)

  • Oct 2013 - Mar 2014

  Greater New York City Area • Planned and coordinated Windows XP to Windows 7 migrations. Use SCCM to deploy, Install, configure, and support Windows 7 rollouts, and all applications running on client workstations. • Worked closely with hardware & software vendors, and internal IT groups such as DBAs, developers, server admins, and network engineers to resolve application compatibility issues with Windows7. • Software deployment for 500+ workstations throughout Lloyds Bank. • Troubleshooting and remediation of… Show more • Planned and coordinated Windows XP to Windows 7 migrations. Use SCCM to deploy, Install, configure, and support Windows 7 rollouts, and all applications running on client workstations. • Worked closely with hardware & software vendors, and internal IT groups such as DBAs, developers, server admins, and network engineers to resolve application compatibility issues with Windows7. • Software deployment for 500+ workstations throughout Lloyds Bank. • Troubleshooting and remediation of failed software installation. • Trade Floor (30 + users) support. • Prepared and maintained desktop / laptop images. Provided remote support for end-users; troubleshot, diagnosed, and quickly fixed technical issues. • Provided break fix support on hardware and software issues with Windows 7, MS Office 2007 to 2010, and Exchange/Outlook, financial applications, and other hardware including local and network printers. • Ensured Quality Assurance of data security using End-Point encryption and Active Directory. • Articulate communicator; interact effectively with end-users, technical staff members, and senior management. Show less



NYC Human Resources Administration

• Program Analyst (Contract)

  • Apr 2011 - Oct 2013

  Greater NYC area • Collect and organize data to develop performance indicator reports to assess program performance through Government Informational Systems. • Design charts, graphs, tables and other graphic and visual presentations to be used with statistical and narrative analysis of research results; for FIA Management. • Conduct site-visits to Food Stamps and Job Centers to provide clientele with surveys to determine client reactions to Agency’s new automated direction.



The Bank of New York Mellon

• Sr. Business Analyst / IT Procurement Specialist

  • Jun 2005 - Oct 2010

  Manhattan Assessed business line and datacenter infrastructure requirements. Coordinated all purchases and implementation of hardware & software solutions related to assigned business projects. Served as Purchasing Project Manager for assigned domestic and international business groups supporting Bermuda and Latin America Regions • Led planning, development and implementation of new server and desktop hardware and software solutions and efficiently staged technology into newly built •… Show more Assessed business line and datacenter infrastructure requirements. Coordinated all purchases and implementation of hardware & software solutions related to assigned business projects. Served as Purchasing Project Manager for assigned domestic and international business groups supporting Bermuda and Latin America Regions • Led planning, development and implementation of new server and desktop hardware and software solutions and efficiently staged technology into newly built • in-country data-coms facility, including: o Securing domestic and international in-country vendors with the recourses to meet technology demands and operational requirements. o Strategically compiling RFQs and RFPs that were cost effective and met budget guild lines in disposal of sunset equipment and staging and implementing hardware and software solutions and all SLAs and software licensing agreements. o Managing both domestic and international vendors to ensure that contractual agreements complied with shipping and receiving policies, timelines and milestones. o Communicating In-country import/export policies and procurement procedures to senior Project Management Officers and key stakeholders ensuring deliverables were on target. • For assigned business groups, working in tandem with IT engineers, responsible for creating annual Capital Commitment plan budgets to be approved by senior management for projected procurement initiatives. Show less



VERSALIGN INC.

• IT Procurement Specialist

  • Nov 2000 - Jun 2005

  Manhattan Desktop Intel Planner / Procurement Specialist - (04/03 – 06/05) • Served as team leader/project manager at client sites to ensure contracted work was completed with agreed upon standards ensuring all deadlines were met. • Worked with cross-functional teams to ensure the planning and setup of desktop hardware and software and peripherals for all FTEs and consultants company wide. • Served as IT project lead in the planning, development and implementation of new server infrastructure… Show more Desktop Intel Planner / Procurement Specialist - (04/03 – 06/05) • Served as team leader/project manager at client sites to ensure contracted work was completed with agreed upon standards ensuring all deadlines were met. • Worked with cross-functional teams to ensure the planning and setup of desktop hardware and software and peripherals for all FTEs and consultants company wide. • Served as IT project lead in the planning, development and implementation of new server infrastructure into newly designed datacenters at site of operations in Bermuda. This included, but was not limited to: o Developing a clear Scope-of-Work that was cost effective in quoting, procuring, and implementing this initiative. o Securing local vendors with the capacity to meet technical and operational needs. o Worked in tandem with both internal groups and external vendors to ensure that all software and hardware requirements were delivered in a timely. Lead Procurement Specialist - (11/00 – 04/03) • Responsible for coordinating assessments of client’s individual workstations throughout all regions of operations compiling RFPs of hardware/software solutions that met business needs and requirements. • Presented hardware solutions to Intel Planners and Technical Analyst to obtain endorsement of proposed design, conducted presentations to upper management in order to obtain final approval for procurement of systems. • Responsible for sourcing all approved hardware and software with approved primary as well as alternative vendors to ensure timely arrival of equipment. Show less



KeySystems

• Hardware & Software Sales / Sourcing Manager

  • Nov 1997 - Nov 2000

  Manhattan • Provided procurement strategies when purchasing hardware and software solutions to Fortune 500 clients (HSBC, Deutsche Bank and NYC Health and Hospitals). • Prepared and processed all RFQ/RFPs for desktop hardware and software requirements, including peripherals, network devices, in-put/out-put devices, storage solutions, in addition to licensing and maintenance agreements, directly with major manufacturers and distributors while negotiating terms of contractual purchases. • Managed… Show more • Provided procurement strategies when purchasing hardware and software solutions to Fortune 500 clients (HSBC, Deutsche Bank and NYC Health and Hospitals). • Prepared and processed all RFQ/RFPs for desktop hardware and software requirements, including peripherals, network devices, in-put/out-put devices, storage solutions, in addition to licensing and maintenance agreements, directly with major manufacturers and distributors while negotiating terms of contractual purchases. • Managed logistics for clients in providing proof of deliveries on products that shipped with various carriers and also completed return merchandise authorizations (RMA) on incorrect items shipped and replacements products. Show less