Jefe de comunicaciones técnicas

En Taxitronic desarrollamos la aplicación más utilizada como sistema de gestión de las centrales de taxis, así como el hardware que se utiliza en los vehículos. En Taxitronic desarrollamos la aplicación más utilizada como sistema de gestión de las centrales de taxis, así como el hardware que se utiliza en los vehículos.

IT Projects Management & Customer Service Desk.

• Jul 2007 - Present

Manufacturing company named Taxitronic dedicate to provide electronic devices and software to the Taxis segment including central service installations system. • Planning and coordinating: projects, ISP providers, stakeholders for startup and upgrade the central service installations on New York, Madrid, Barcelona,Luxembourg, Karlsruhe Zagreb, Belgrade, León (México), and others. • Design, Deploy and Management of data centers for Cloud Computing. • Lead projects of GRPS, 3G and 4G point to point links for data transmission between vehicles, centrals and our headquarters at Barcelona. • Staff trainee involved in taxi centrals phone operators, supervisors, managers and taxi drivers. • Customer Service Desk to assistance at first and second level of problem resolutions and technical service 24/7. As a member of customer service I created the knowledgebase for the department, interactive material for training and upgraded the incident management system to adapt to ITIL standards. Show less

Project Management Department

• Dec 2006 - Jul 2007

Consulting, outsourcing and IT development provider Company • Outsourcing of basics task of the IT department through remote access for the companies: Soler & Palau (S&P), SAR Quavitae. • International Technical support desk for Electrabel GDF SUEZ, at first level of problem resolutions, service 24/7 • Implementation of VoIP services and VPN links with CISCO device for branch office for different companies. Working as first technician on remote support desktop into a key account, we designed a new type of service and business line for add two more clients to the company. Show less

Network Engineer.

• Jan 2005 - Sep 2006

• Design and administrate wide and local networks • Implementation of Long-range Wi-Fi outdoor point-to-point arrangements, throughout using directional antennas • Design and manage structured cabling projects • Lead a multidisciplinary team. • Design and administrate wide and local networks • Implementation of Long-range Wi-Fi outdoor point-to-point arrangements, throughout using directional antennas • Design and manage structured cabling projects • Lead a multidisciplinary team.

Structured Cabling Project.

• Feb 2003 - Dec 2005

Network Architecture and Director Manager for structured cabling project for banks, malls and tech companies. • Design wide and local area networks. • Planning, coordinating providers and personal involved on the projects. • Implement and configuring VPN,VLAN, VoIP, Access Points, Security with Cisco devices. Network Architecture and Director Manager for structured cabling project for banks, malls and tech companies. • Design wide and local area networks. • Planning, coordinating providers and personal involved on the projects. • Implement and configuring VPN,VLAN, VoIP, Access Points, Security with Cisco devices.

Technical support department.

• Jul 2001 - Jan 2003

• Helpdesk for users and RMA department. • Assembly and configuration of computer equipment. • Design and administration of Websites for clients. • Sales department. Education • Helpdesk for users and RMA department. • Assembly and configuration of computer equipment. • Design and administration of Websites for clients. • Sales department. Education