Experience

Ministerio de Economía y Finanzas

• Government Administration
• 700 & Above Employee

• Exchange of Information Analyst

  • Aug 2019 - Present

  Responsible for processing requests for the exchange of particular information on specific cases or on a specific operation related to one or more taxpayers, natural or legal persons, that national public entities, or supranational or foreign tax authorities require from the tax authority of the Republic of Panama .

• Project Administrator

  • Mar 2017 - Present

  Responsible for creating services portfolio which is a document that has all the services and transactions for the taxpayers.Responsible for the implementation and support of a row manager system that allows to provide live reports and view the status of the agents.Responsible of the implementation of Taxpayer survey that allow us to check the satisfaction of our servicesMonthly reports, Annual Operation Plan (AOP), Management report

• Taxpayer Services Analyst

  • Jan 2016 - Mar 2017

  Responsible for attending to taxpayers in relation to the different procedures such as, RUC account creations, payment corrections, applications of tax benefits.



Star Contact

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• IT Analyst

  • Mar 2011 - Dec 2015

  Responsible for creating Domain accounts, exchange accounts, basic troubleshooting on domain accounts (active directory), troubleshooting (remote) on employees that need immediate assistance, also troubleshoot, unlock accounts and create logins for several internal applications Responsible for creating Domain accounts, exchange accounts, basic troubleshooting on domain accounts (active directory), troubleshooting (remote) on employees that need immediate assistance, also troubleshoot, unlock accounts and create logins for several internal applications



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Executive Account Representative

  • Sep 2003 - Jan 2011

  Responsible for managing a client portfolio of SMB for Mexico and Argentina, offering Dell systems such as printers, projectors, laptops, desktops, servers and enterprise solutions Responsible for managing a client portfolio of SMB for Mexico and Argentina, offering Dell systems such as printers, projectors, laptops, desktops, servers and enterprise solutions