Network Engineer

• Oct 2022 - Present

Information Technology Support Specialist

• Oct 2020 - Oct 2022

Network Engineer Coordinator

• Jul 2014 - Dec 2015

• Implemented and conducted troubleshooting ;Cisco Call Manager Express and Unified Communication Manager version 8.6 • Implemented SCCP and SIP Phones in CUCME and CUCM • Trained and mentored support team for customer service in the areas; Windows Server 2003, in line with company standards • Trained and monitored field staff for Cisco router & Switch configuration • Setup a troubleshooting field team in multiple environments such as Windows, Cisco, Panasonic, Intelbras and other voice over IP platforms. • Analysed and treated cases of malicious and potentially corrupted files, ensuring that security vulnerabilities were not breached • Acted as point of contact for suppliers of computer equipment vendors • Monitored all systems backup procedures and data recovery processes • Developed curriculum for information and communication systems, providing education for current and new customers • Developed and coordinated communication about future system changes, upgrades, and downtimes to customers; develop and perform competency assessments related to the use of information systems, document findings • Synthesized data, information, and knowledge to clarify informatic issues or problems; analyzed multiple approaches/solutions to the informatics issue , developed recommended informatics solutions for the specific issue , and managed the process for implementing the solution • Created and implemented in-house Standard Operating Procedures for end users. • Worked closely with the Architecture team to identify continuous improvement opportunities, Domain Control, Active Directory, File Server and Windows DHCP administration. • Acted as business partner to key companies within Brazil such as ;Cisco, Panasonic, Intelbras, Siemens Show less

Network Analyst & Field IT Network Support

• Aug 2011 - Jun 2014

Solution Integrator, focused on advanced technologies and services representing leading multinational technology companies, Wancorp operates in the areas of IP Telephony, Converged Networks, Data Storage and Information Security. • Managed and resolved low to moderate system technical operating errors, ensuring swift and efficient resolution for both colleagues and clients • Executed responsibility for the certification of all IT and Telecom services provided by third parties ensuring that standards were inline with company SLA’s • Managed system deployment whilst supervising and installation and de-installation of IT/Telecom equipment such as; laptops, switches, access points, printers and telephones on customer operational areas, according to project scope ensuring ease of use for clients • Conducted maintenance tests on various technical instrumentation ensuring full working order and safety across all platforms • Manufactured network cables such as; RJ11, RJ45 (Cross Over, Straight, 568A and 568B), CAT5 & CAT6 inline with company safety and operatory policies • Managed and monitored Access Point Configuration • Ensured user knowledge was consistently updated, by communicating information in “layman’s terms” therefore empowering both colleagues and clients within systems operation Show less

Information Technology Support Specialist

• Nov 2010 - Aug 2011

• Evaluated system potential by testing compatibility of new programs with existing programs • Achieved computer system objectives by gathering pertinent data; identified and evaluated options; recommending appropriate course of action • Confirmed program objectives and specifications by testing new programs; compared programs with established standards and made modifications were necessary • Improved existing programs by reviewing objectives and specifications; evaluated proposed changes; recommended changes and modifications • Evaluated vendor-supplied software by studying user objectives; tested software compatibility with existing hardware and programs • Maximized the use of hardware and software by training users; interpreting instructions; and finding solutions to challenges • Maintained system capability by testing computer components • Prepared reference for users by writing operating instructions, ensuring clear and precise user information • Maintained historical records by documenting hardware and software changes and revisions • Maintained client confidence and protected operations by keeping information confidential, in line with company confidentiality standards • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies. Show less

Information Technology Support Specialist

• May 2009 - Oct 2010

• Installing and troubleshooting Microsoft Windows and applications. • Microsoft Exchange Server, Cisco ASA firewall, Cisco switch-core, • Domain Control, Active Directory, File Server and Windows DHCP administration. • User Help with internal applications • Installation and maintenance Printers, Scanner. • Training users to use internal systems • Information Security activity as access control, level access to systems and fraud prevention • Installing and troubleshooting Microsoft Windows and applications. • Microsoft Exchange Server, Cisco ASA firewall, Cisco switch-core, • Domain Control, Active Directory, File Server and Windows DHCP administration. • User Help with internal applications • Installation and maintenance Printers, Scanner. • Training users to use internal systems • Information Security activity as access control, level access to systems and fraud prevention

Computing instructor

• Feb 2008 - May 2009

• Teach class for 80 underprivileged children in the outskirts of São Bernardo do Campo – São Paulo – Brazil; Windows XP and 7 (seven) Office Installing Applications, Printers, Scanner, Video Camera Basic Computer Network (IP Protocols, ) • Teach class for 80 underprivileged children in the outskirts of São Bernardo do Campo – São Paulo – Brazil; Windows XP and 7 (seven) Office Installing Applications, Printers, Scanner, Video Camera Basic Computer Network (IP Protocols, )