Information Technology Specialist

• Jul 2020 - Present

IT Network and Hardware Technician - Site Admin

• Feb 2016 - Jul 2020

Low Voltage Technician

• Nov 2013 - 2016

• Responsible for the design and installation of surveillance camera systems as well as all low voltage, Cat5e, Cat6, RG59, RG6, RG11 coax wires in new and renovated houses.• Effective customer education of the surveillance system.• Understand advancements in technology with different CCTV systems.• Good technical understanding and ability to explain to customers. • Responsible for the design and installation of surveillance camera systems as well as all low voltage, Cat5e, Cat6, RG59, RG6, RG11 coax wires in new and renovated houses.• Effective customer education of the surveillance system.• Understand advancements in technology with different CCTV systems.• Good technical understanding and ability to explain to customers.

Field Service Technician

• Jun 2014 - Jul 2015

• Installation, maintenance, and repair of home/commercial TV, Internet, and VoIP systems.• Perform various cable termination, repair, and diagnostics.• Perform RF diagnostics to ensure power levels are within proper thresholds.• Stack and rack server and network equipment.• Provide documentations and RCA.• Survey systems to locate problems such as loose connections and broken insulation.• Advise company offerings to promote products and services to clients.• Field Train newly hired cable technicians in field work processes for commercial installations.

Multi-Media Services Technician

• Aug 2008 - Apr 2012

• Performed installations, maintenances and repairs of residential and business POTS, DSL lines• Aerial service wire, changing cable pairs on the aerial and underground cable, CEV cards.• Worked with technicians from several divisions to ensure job completion • Properly recorded daily company vehicle safety inspection and inventory.• Aerial lift, pole climb and gaff, safety, trained/certified. • Performed installations, maintenances and repairs of residential and business POTS, DSL lines• Aerial service wire, changing cable pairs on the aerial and underground cable, CEV cards.• Worked with technicians from several divisions to ensure job completion • Properly recorded daily company vehicle safety inspection and inventory.• Aerial lift, pole climb and gaff, safety, trained/certified.

Field Services Technician II

• Jul 2006 - Aug 2008

• Performed prompt and effective installations of residential satellite TV and internet systems.• Troubleshooted and promptly took corrective action; adhering to safety policies, and codes.• Connected, tested, adjusted, and replaced equipment, including switches, LNBFs, diplexers, splitters, wiring, connectors and set top boxes. • Conducted customer education in the proper use of equipment. • Performed prompt and effective installations of residential satellite TV and internet systems.• Troubleshooted and promptly took corrective action; adhering to safety policies, and codes.• Connected, tested, adjusted, and replaced equipment, including switches, LNBFs, diplexers, splitters, wiring, connectors and set top boxes. • Conducted customer education in the proper use of equipment.