Software Configuration Technician

• Apr 2017 - Present

Senior Client Computer Test Engineer

• Dec 2015 - Apr 2017

Pre-engineered global standard solutions to attach configuration services on new Dell client computers. Delivered 20% cycle time improvement YoY on existing process. 100% Quality achieved on more than 20 client platforms launched per year to support the generation of $55M per annum. Integrated existing test plan into Global platform launch road maps utilizing Project Management methodology. Pre-engineered global standard solutions to attach configuration services on new Dell client computers. Delivered 20% cycle time improvement YoY on existing process. 100% Quality achieved on more than 20 client platforms launched per year to support the generation of $55M per annum. Integrated existing test plan into Global platform launch road maps utilizing Project Management methodology.

Configuration Services: Project / Test engineer

• Oct 2011 - Dec 2015

Global Express project engineers cross-regional team: Ireland, Malaysia, China and U.S.A. Team representative at several forums: Test environment development engineers, manufacturing audit failure review meeting (FPY), Configuration Services training, and cross-functional forum for quality improvement (RCA). Project: Global release of Standard Offers, pre-engineered solutions tested before platform launch. Lead engineer. Developed and executed test plans to meet aggressive launch schedules. Project: Global release of Order Ready Win7 Power Settings. (Python). Lead engineer. Project: Global release of Dropbox Business OEM app install. (Python). Lead engineer. Show less

Configuration Services Analyst: Project engineer.

• Sep 2009 - Oct 2011

Completed projects on more than 700 accounts per year. Achieved 99.8% Quality pass rate. Project: Mfg. Integrated Asset Services (MIAS) Database migration: Ireland to Poland. UAT engineer. Project: MIAS Database migration: Poland to U.S.A. UAT engineer. Project: Released pre-engineered standard solution: software Nero 10 (OEM). (Python). Lead engineer.

Configuration Services Senior Associate: Project engineer.

• Sep 2007 - Sep 2009

Set up and pilot project requirements as per predefined technical specifications for EMEA based customers. Worked with Field Project Managers (EMEA) and Configuration Management Team (Malaysia) to resolve any possible gaps capturing customer requirements in technical specifications and ordering instructions provided. Assisted Manufacturing Audit (internal) and Post Project Support (factory and customer) with any quality gaps after project exits development.

Configuration Services: Pilot Lab Technician.

• Jun 2006 - Sep 2007

Validated that pilot units submitted by engineers met customer requirements as per technical specifications. Setup review units for remote customer approval. Worked with Field Project Managers on production issues and RCA. Prepared and implemented training plan for new hires.

Production: Electro mechanical repair technician.

• Mar 2002 - Jun 2006

First level server product test / hardware repair. Captured and analyzed FPY data. Reduced scrap / workmanship and improved quality / velocity.

Production: Servers line assembly peer trainer / team leader.

• Jun 2001 - Mar 2002

Instructor on assembly and test of enterprise computers.