Experience

The Original Tour

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales & Promotion

  • Mar 2014 - Present

  Sales representative with proven high revenue record, working outdoors in a highly competitive environment. Responsible for initiating and closing the sale, customer care and support, dealing with customer complaints, and ensuring customer satisfaction. In charge of selling tickets for stakeholders, such as Merlin Attraction and promoting their products. Key skills: excellent customer care skills and communications skills, strong problem-solving skills, calm and composed under pressure and tight deadlines, ability to multitask and switch focus quickly.



NANDO'S LIMITED

• London, United Kingdom

• Grill Cook

  • Dec 2013 - Feb 2014

  In charge of preparing, cooking and presenting all food items correctly and efficiently, according to outlined standards; setting up and closing down the restaurant to the standards agreed by the management team Responsible for addressing every customer’s specific needs and ensuring customer satisfaction; maintaining health and safety standards according to regulations; demonstrating and encouraging behaviours that foster and promote the company's values Key skills: excellent communication skills in busy, noisy environments, proven ability to work under pressure and tight deadlines, capable of reading and understanding basic cooking procedures, able to work in team environments, high standard customer service and customer care, attention to detail, strong organisational skills.



Marina Island Group

• Alicante, Spain

• Bar Manager and Bartender

  • May 2011 - Sep 2013

  In charge of preparing weekly schedules for bartender, bar back and server staff to adequately cover all shifts. Providing for coverage in case of employee absence and adjusting staffing as necessary to meet business demands. Responsible for monitoring inventory of beverages to ensure adequate stock is maintained and to prevent excess pours or abuse by staff; overseeing cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations Reviewing sales and beverage costs, and reconciling any discrepancies in accounting. Key skills: Proficiency with point-of-sale software. extensive working knowledge of alcoholic and non-alcoholic beverages, knowledge of local and state regulations related to alcohol service and health code compliance, competency in resource management and inventory control, customer service orientation, knowledge of basic accounting principles, personnel management and marketing.



HAVANA ENTERTAINMENT GROUP LIMITED

• Alicante, Spain

• Bar Manager and Bartender

  • Mar 2009 - May 2011

  In charge of preparing weekly schedules for bartender, bar back and server staff to adequately cover all shifts. Providing for coverage in case of employee absence and adjusting staffing as necessary to meet business demands. Responsible for monitoring inventory of beverages to ensure adequate stock is maintained and to prevent excess pours or abuse by staff; overseeing cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations. Reviewing sales and beverage costs and reconciling any discrepancies in accounting while ensuring proper cash management; resolving customer complaints promptly and according to company guidelines. Also, in charge of overseeing the preparation of beverages and menu and ensure quality of product served. Key skills: Proficiency with point-of-sale software. extensive working knowledge of alcoholic and non-alcoholic beverages, knowledge of local and state regulations related to alcohol service and health code compliance, competency in resource management and inventory control, customer service orientation, knowledge of basic accounting principles, personnel management and marketing.



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Bar Manager and Bartender

  • Aug 2005 - May 2007

  In charge of preparing weekly schedules for bartender, bar back and server staff to adequately cover all shifts. Providing for coverage in case of employee absence and adjusting staffing as necessary to meet business demands. Responsible for monitoring inventory of beverages to ensure adequate stock is maintained and to prevent excess pours or abuse by staff; overseeing cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations. Reviewing sales and beverage costs and reconciling any discrepancies in accounting while ensuring proper cash management; resolving customer complaints promptly and according to company guidelines. Also, in charge of overseeing the preparation of beverages and menu and ensure quality of product served. Key skills: Proficiency with point-of-sale software. extensive working knowledge of alcoholic and non-alcoholic beverages, knowledge of local and state regulations related to alcohol service and health code compliance, competency in resource management and inventory control, customer service orientation, knowledge of basic accounting principles, personnel management and marketing.