Experience

Coim USA Inc.

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Commercial Services Representative

  • Jan 2021 - Present

  Manage order to cash process. Coordinate and participate in all activities of order management ensuring on-time delivery and excellent service level results. Collaborate and interact with all business functional areas including Sales, Production, Logistics, Purchasing, and Supply Chain Management to coordinate multimodal shipments of industrial chemicals to customers, and intercompany transfers to 3PL partners (warehouses, dist. centers, and transloaders). Point of contact regarding order/shipment status for Sales, Customers, Logistics, and 3PL Partners. Show less



The LYCRA Company

• United States
• Textile Manufacturing
• 400 - 500 Employee

• International Bilingual Customer Service Rep.

  • Oct 2020 - Jan 2021

  Manage order entry process and coordinate logistics on CRM/SAP, including: • Provide leadership and actively participate in coordinating and scheduling domestic and export shipments (multimodal transport) including the following: Dry cargo (fibers): FTL and FCL, 40 ft and 20 ft ocean containers. Liquid cargo (chemicals): Rail Car, Tank Truck, ISO tanks. LTL and LCL for both: Dry - boxes, beams, pallets; and Liquid - drums. • Coordinate and participate in all activities of order management ensuring on-time delivery and excellent service level results. (domestic and exports). • First point of contact regarding order/shipment status for customers, sales associates, logistics planners, supply chain managers, freight forwarders, and 3PL partners. • Identify opportunities for improvement, engage stakeholders, and drive/lead change/solutions. Show less



Transforma Consulting

• West Chester, PA

• Business Management Consultant

  • Oct 2019 - Oct 2020

  Helping small businesses improve overall performance and operations. Services include: - helping find new products and/or services, and also new vendors. - Supply Chain Management (SCM) process evaluation and improvement. - manufacturing plant process flow and safety audits. - finding optimal logistics solutions for import/export of materials and finished goods. - implementing a strategic planning process and develop business plans. Helping small businesses improve overall performance and operations. Services include: - helping find new products and/or services, and also new vendors. - Supply Chain Management (SCM) process evaluation and improvement. - manufacturing plant process flow and safety audits. - finding optimal logistics solutions for import/export of materials and finished goods. - implementing a strategic planning process and develop business plans.



BrightView Landscapes

• United States
• Facilities Services
• 700 & Above Employee

• Account Manager

  • Sep 2018 - Aug 2019

  Managed the branch’s Tree Care Service accounts, which included some of the company’s biggest and most profitable clients nationwide. • Coordinated with fellow Account Managers (other branches/divisions) to cross-sell Tree Care services, which helped the company increase retention of current clients and bring in several new accounts. • Completed more than 75 projects for key accounts, which helped increase revenue while maintaining gross profit. • Also responsible for managing support services for the Tree Care Division; including: - Fleet Management (PMS, GPS). - Electronic Time Capture (ETC). - Equipment and supplies purchasing and inventory management. - Employee Safety. Show less



Koch Industries

• United States
• Oil and Gas
• 700 & Above Employee

• International Bilingual Customer Service Rep, (Invista/Lycra Co.)

  • Jan 2016 - Sep 2018

  Managed order entry process and coordinated logistics on CRM/SAP, including: • Actively participated and provided leadership in coordinating and scheduling of FCL and LCL shipments from 5 different locations, including USA, Brazil, Netherlands, Singapore, and Taiwan for delivery to customers in the following countries: Canada, USA, Mexico, Guatemala, Honduras, Costa Rica, Colombia, Venezuela, Peru, Ecuador, Chile, and Argentina. • Coordinated activities from receiving of sales orders to delivery of shipments at destination (domestic and exports) for key global accounts, including Fruit of the Loom, Hanesbrands, Procter & Gamble, and Kimberly Clark. • First point of contact regarding order/shipment status for customers (50 accounts, 28 international), sales associates, logistics agents, freight forwarders, and 3PL partners. • Identify opportunities for improvement, engage stakeholders, and drive/lead change/solutions. Show less



IONOS

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• International Sales Executive

  • Jul 2012 - Jan 2016

  Managed sales and customer service for international customers. • Determined customer requirements/expectations in order to recommend products and solutions. • Provided product and technical information in a timely manner. • Educated customers about products’ features and benefits to improve sales and customer satisfaction. Managed sales and customer service for international customers. • Determined customer requirements/expectations in order to recommend products and solutions. • Provided product and technical information in a timely manner. • Educated customers about products’ features and benefits to improve sales and customer satisfaction.



DBA Kleanaid (Self-employed)

• Gainesville, Florida

• General Manager/Owner

  • Jan 2011 - Jun 2012

  Managed administrative processes, strategic planning, business development, and operations. Managed administrative processes, strategic planning, business development, and operations.



Formely Corporate Call Center, Inc, now The Results Companies

• United States
• Telecommunications
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Oct 2009 - Dec 2010

  • Provided peer leadership, mentoring, and coaching. • Advised customers about new products and services. • Helped exceed sales goals by more than 38%. • Helped achieve retention of current customers. • Provided peer leadership, mentoring, and coaching. • Advised customers about new products and services. • Helped exceed sales goals by more than 38%. • Helped achieve retention of current customers.



Aflac

• United States
• Insurance
• 700 & Above Employee

• Sales Agent

  • Jan 2008 - Oct 2009

  • Provided leadership to help grow the Hispanic/Latino customer base. • Sold products and services to businesses and individuals. Moved to US June 2007, subsequently awarded Permanent Resident Status Nov 2007. • Provided leadership to help grow the Hispanic/Latino customer base. • Sold products and services to businesses and individuals. Moved to US June 2007, subsequently awarded Permanent Resident Status Nov 2007.



Agape Christian Academy

• San Pedro Sula, Honduras

• Science/Biology Teacher and Student Mentor for high school Seniors.

  • Oct 2005 - Jun 2007

  Please see Volunteer Section Below. Please see Volunteer Section Below.



Honduras Chemical

• San Pedro Sula, Honduras

• Agribusiness Division Manager

  • Jun 2004 - Oct 2005

  Managed Supply Chain Management (SCM) processes, including: • Procurement of food and feed additives, raw materials, fertilizers, and other industrial chemicals for agribusinesses, including food and feed manufacturers, textile manufacturers, and agriculture operations. • Develop business relationships with suppliers from Honduras, China, USA, Mexico, Germany, Spain, Colombia, Chile, and Peru. Managed Supply Chain Management (SCM) processes, including: • Procurement of food and feed additives, raw materials, fertilizers, and other industrial chemicals for agribusinesses, including food and feed manufacturers, textile manufacturers, and agriculture operations. • Develop business relationships with suppliers from Honduras, China, USA, Mexico, Germany, Spain, Colombia, Chile, and Peru.



Aliansa / Corporacion Multinversiones

• San Pedro Sula, Honduras

• Administrative Manager

  • May 2003 - Jun 2004

  Managed administrative processes and led supply chain management (SCM) team. • Managed strategic sourcing of feed ingredients, raw materials, and other additives with suppliers from America, Asia, and Europe. • Responsible for an annual procurement budget of $30 million. • Improved best practices, administrative controls, policies, procedures, and training programs. Accomplishments include: • Reduced logistics cost by 20% by effectively improving supply chain processes, and by reducing inventory shrinkage, outside storage, and transfers. • Achieved over $500K in cost savings by developing effective business relationships, and successfully negotiating with domestic and international suppliers and partners. Show less



Agricom, S de R L

• San Pedro Sula, Honduras

• General Manager

  • Feb 2002 - May 2003

  Managed business and supply chain management (SCM) processes, provided effective leadership in the development of a new feed and food ingredients distribution business, responsibilities included: • Sourcing and procurement of ingredients. • Supervise production, quality control, and logistics. • Strategic planning, business and product development, and sales. • Develop business relationships with suppliers from 15 countries in 4 continents (America, Africa, Asia, and Europe). • Introduced several new products to the Central American market, including the following (country of origin in parenthesis): - Rice grits (Honduras). - Yellow corn grits (Dominican Republic). - Di-calcium Phosphate Di-Basic (Peru). - Spray dried blood meal (USA and Chile). - Spray dried plasma meal (USA and Chile). - Non GMO full fat SBM (Nicaragua). - High purity salt feed grade (Colombia). - High purity salt food grade (Peru). - Broad spectrum high effectiveness mycotoxin binder (USA). Show less



Cargill

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Administrative Manager (Animal Nutrition)

  • May 1996 - Feb 2002

  Managed administrative processes and led Supply Chain Management (SCM) team. • Improved best practices, administrative controls, policies, procedures, and training programs. • Helped in the successful implementation of management tools such as Balanced Scorecard, One Page Business Plan, and 360º Feedback. • Provided effective leadership with “TQM” and “Continuous Improvement” processes. Accomplishments include: • Reduced logistics cost by 30% effectively improving SCM processes, reducing inventory shrinkage, outside storage, and transfers. • Achieved over two million dollars in cost savings by developing effective business relationships, and successfully negotiating with more than 100 suppliers and partners from 15 countries in 4 continents (America, Africa, Asia, and Europe). • Cargill Animal Nutrition Honduras received the following awards in recognition of performance excellence: - Chairman’s Quality Award (2000). - Best Business of the year Award (2001). - Administrative Effectiveness Award (2002). Show less



LESCO (John Deere Landscapes/SiteOne)

• Miami, FL

• Store Manager

  • Jan 1995 - Feb 1996

  Managed daily store activities, including sales, customer service, and inventory management. • Store ranked in top 3 of region, exceeded over 90% of goals, including sales and gross profit. • Earned several awards and bonuses in recognition of performance excellence. Managed daily store activities, including sales, customer service, and inventory management. • Store ranked in top 3 of region, exceeded over 90% of goals, including sales and gross profit. • Earned several awards and bonuses in recognition of performance excellence.



BAT

• United Kingdom
• Tobacco Manufacturing
• 700 & Above Employee

• Export Manager

  • Oct 1989 - Oct 1993

  Organized department and managed export activities, including: • Supervise production, quality control, packing, storage, and loading. • Schedule and coordinate shipments with all stakeholders. • Customer service and broker/agent relationship management. Organized department and managed export activities, including: • Supervise production, quality control, packing, storage, and loading. • Schedule and coordinate shipments with all stakeholders. • Customer service and broker/agent relationship management.