Fernando Pena
Training Administrator at Nobox HR Outsourcing Solutions- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Marketing Analytics: Setting and Measuring KPIs
LinkedInApr, 2022- Nov, 2024 -
Marketing Tools: SEO
LinkedInApr, 2022- Nov, 2024 -
SEO: Keyword Strategy
LinkedInApr, 2022- Nov, 2024 -
SEO: Link building
LinkedInApr, 2022- Nov, 2024 -
SEO: Videos
LinkedInApr, 2022- Nov, 2024 -
Social Media Marketing Strategy: TikTok and Instagram Reels
LinkedInApr, 2022- Nov, 2024 -
The Fundamentals of Digital Marketing
GoogleMar, 2022- Nov, 2024
Experience
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Nobox HR Outsourcing Solutions
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Ireland
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Human Resources Services
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1 - 100 Employee
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Training Administrator
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Apr 2022 - Present
Data entry – Maintaining Trainee data bases Maintain constant flow of incoming emails and action promptly Run School Introduction days in Dublin and all over Europe Responsible for management of flight bookings for staff and trainees Training and presentation for new Ryanair trainees Data entry – Maintaining Trainee data bases Maintain constant flow of incoming emails and action promptly Run School Introduction days in Dublin and all over Europe Responsible for management of flight bookings for staff and trainees Training and presentation for new Ryanair trainees
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Milestone Technologies, Inc.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service / Shift Lead
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Aug 2020 - Nov 2021
- Lead a team of 9 providing up to date training in line with Standard Operation Procedure - Escalated personnel issues as needed.Support procurement and inventory needs. - Ensured all employees, contingent workers and visitors passed through the screening zone upon arrival and before admission to the building. - Ordered, received, stocked, and managed inventory; oversaw daily, weekly, and monthly audits of inventory to ensure accuracy in cost-control and waste control procedures to prevent shrinkage. - Worked in coordination with other client service providers. - Assisted with new employee training. - Effectively referred complaints or problems as appropriate. - Ensured screening unit is operational, and performed minor technical adjustments. - Reported immediately any unit operational errors or issues. - Ensured screening procedure is observed and followed. Achievements: - Started as Screening Associates, promoted to Shift Lead due to performance, time management and communication skills. - Directly supervised, evaluated, and supported a team of over 9 staff members; managed the professional development and certification of the staff to ensure that all regulatory and customer service standards were met and maintained. - Trained and supervised staff members. Provided input for new hire performance reviews and identified areas for additional training. Show less
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Ashbourne Hotel
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Hospitality
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1 - 100 Employee
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Customer Service / Chef
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Nov 2015 - Sep 2020
- Created dishes for clients with special dietary or cultural needs and executed all menu items, managing issues as quality, timing, portioning, and presentation. - Cooked up tasty, nutritious and well balanced meals for customers. - Maintained the correct level of fresh, frozen and dried foods in the store room. - Provided excellent customer service at carvery and within all teams during rush times. Achievements: - Started as Kitchen Porter, promoted twice. Once Waiter and second Chef, due to dynamism, flexibility and leadership skills recognized by the management. - Documented waste and spoilage using appropriate forms that decreased wastage by 10%. Show less
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Diarios Associados
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Brazil
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Broadcast Media Production and Distribution
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200 - 300 Employee
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Marketing Analyst
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Jan 2008 - Jan 2015
- Managed consumer information and examined buying trends to create marketing plans for companies. - Handled the company’s online presence – regularly and updated the company’s website and various social media accounts. - Studied market conditions, competitors' activities and consumer behavior. - Monitored ongoing marketing campaigns. - Prepared presentations for prospective clients. - Created reports measuring key performance indicators and communicated findings through the company. - Prioritized website enhancements and coordinated projects with the technology team. - Surveyed users, customers, and merchant partners regularly to develop recommendations. - Planned and executed marketing activities and events to increase brand awareness. - Developed social media content for the company blog, Facebook, and Twitter, - Collaborated with a creative design team to complete projects on tight deadlines. Achievements: - Implemented partnership with suppliers that generated an increase in the audience resulting in impactful financial results. - Updated and maintained the company website and increased web form contacts (+60% year-over-year). - Segmented customer audience and designed Constant Contact emails to provide relevant bi-monthly. - Drove tagging initiatives and best practices to ensure digital marketing efforts were measured accurately and appropriately. - Supervised 4 scholarships in-office tasks which later became full-time employees. Show less
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TV ALTEROSA
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Brazil
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Marketing Assistant
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Jun 2006 - Jan 2008
- Compiled and distributed financial and statistical information such as budget spreadsheets. - Assisted in monitoring active marketing programs and developing ways to improve those campaigns. - Organized and hosted presentations and customer visits. Achievements:- Implemented partnerships with suppliers that generated an increase in the audience resulting in impactful financial results.- Managed company website redesign, selecting and supervising agency throughout the development of new site content.- Increased web traffic by over 23% by incorporating improved content management tools and social media applications.- Led the design, construction and launch of the company-wide intranet system, significantly improving internal communication. Show less
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Commercial Operations Specialist
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Feb 2004 - Jun 2006
- Responsible for the commercial programming of the broadcaster.- Handled programming, launch of billing PIs, credit control, exchanges and testimonials. - Monitored spot recordings, editing of spots using Sound Forge. Achievements:- Created a new design of the media plan making it generate fewer errors when reading the media data.
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Sociedade Radio e Televisao Alterosa
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Belo Horizonte, Minas Gerais, Brazil
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Administrative Assistant
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Apr 2001 - Feb 2004
- Supplied advanced materials and executed follow-up for meetings and team conferences. - Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. - Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction. - Wrote reports and correspondence from dictation and handwritten notes. - Created PowerPoint presentations used for business development. - Posted open positions on company and social media websites, Created weekly and monthly reports and presentations. - Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Achievements: - Screened and replied to customer emails. Boosted client retention by 25% by resolving complaints 45% faster than the previous company average. Show less
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Education
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2021 - 2022
Digital Marketing Institute
Associate's degree, Certified Digital Marketing Professional -
2010 - 2010
Centro Universitário UNA
Post-Graduation Lato Sensu – Specialized in MBA in Strategic Management of Marketing, Administração e Marketing -
2006 - 2010
Centro Universitário Newton Paiva
Advertising and Propaganda, Advertising -
2015 - 2018
Delfin English School
English Language and Literature, General -
2022 -
CCT College Dublin
Diploma in Applied Software Development, Information Technology
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