Senior CX Consultant

• Feb 2019 - Present

Senior Solutions Consultant

• Jun 2018 - Feb 2019

Within the Enterprise Strategy team, I have been part of a new technical practice focused on end-to-end implementations for media customers. These implementations can include CRM plus DMP implementations allowing me to expand my skill having exposure to different DMP solutions such as Bluekai (Oracle), Krux (Salesforce) and Audience Manager (Adobe). During this time, I had the opportunity to lead the onboard of new sites, for an automotive customer, into Oracle Bluekai: taxonomy set-up, tags generation, media ingestion, look alike modelling, audience generation, campaign generation as well as CRM 1st party data onboard. Show less

CRM Senior Consultant

• Oct 2016 - Jun 2018

As part of the CX team, I have been involved in different hospitality projects as Lead Consultant. The different activities I carried out included: gather requirements, design and build solutions to those requirements or training support teams. Working on these projects gave me the opportunity to develop my experience with Oracle Sales Cloud, Oracle Integration Cloud Service (ICS) and Oracle Marketing Cloud (Responsys) where I could acquire experience in different areas such as: Responsys APIs, data model (list table, pet tables, sup. Tables), SQL views or connect. This allowed me to become the first point of contact to our customer from the technical point of view. Show less

CRM Consultant

• Nov 2014 - Oct 2016

During my tenure in Enigen UK as CRM Consultant I have been part of end to end implementation of Oracle Sales Cloud for a wide range of customers being the functional and technical lead. My duties start with pre-sales meetings (understanding customer needs and functional processes and then providing functional and technical expertise of what can be achieve with Sales Cloud), estimates elaboration, build of functional design and data model, project implementation, UAT support, admin training and go-live activities. As part of the Sales Cloud implementations I have had the opportunity to work in end to end projects from the initial workshops (to gather customer requirements), elaborating the Functional Design document with the functional and technical solution, building the solution, UAT support, go-live setup and post-go-live support. During these implementations I had the chance to work and gather technical and functional experience in areas such as: territory management, assignment manager, role based access control, APM (authorisation policy manager), application composer (including groovy), OTBI, BIPublisher, Outlook Integration or Sales Cloud API. Show less

Siebel Consultant

• Nov 2010 - Nov 2014

During my tenure in INSA as CRM Consultant I worked in the maintenance project of Siebel for Orange (France Telekom). This experience gave me the opportunity to get a full understanding of all the phases of a project end to end. From gathering requirements directly from end user to go-live implementation and support, going through the building of the solution, estimate the costs, building of the solution, unit testing and UAT support. Functionally, I could gather customer facing experience by gathering requirements and following up the progress of projects on a daily basis. Also, the elaboration of solutions could imply to interact with other teams or partners to develop a unified solution across different products. Technically, I had the chance to gather technical expertise with different Siebel tools such as: eScript, Workflows, Business Services, Integration Objects, List Of Values, Products, EAI, CTI, Products, Order Configurations or Web Services. But also, as Global Delivery team leader establishing lines of action, explaining designs and requirements, assigning tasks, scheduling target testing and delivery dates. Reviewing configuration and coding to ensure that software meets Siebel Best Practices recommended by Oracle. Testing software before delivery to Integration testing environment and, if required, fixing bugs or mistakes to ensure the software quality and business needs before delivering to pre-production environments. Show less