Experience

Oasis

• United States
• Internet Publishing
• 1 - 100 Employee

• Senior Global Account Manager

  • Jul 2022 - Present

  Drive loyalty by building strong rapport and trust with people quickly and effectively, and delivering service excellence throughout each interactionMonitor the success of each account and manage client relationships across the globe.Establish an understanding of the business objectives of these partners and match these with the range of services of Oasis Collections to maximize business opportunities

• Global Account Manager

  • Jul 2021 - Jul 2022

  Handle and efficiently manage booking requests for multiple destinations across the globeUnderstand customer requirements/needs and respond accurately and efficiently to their requestsTake the client/partner through the process from initial inquiry to the confirmed bookingChase down leads and partner with the Oasis supply teams to close bookings



NH Hotel Group

• Spain
• Hospitality
• 1 - 100 Employee

• Groups & Events Sales Executive South Cone

  • Apr 2019 - Jun 2021

  Quotation of groups and events; ensure that all incoming requests are handled, tracked and completed;establish traceability systems for each group, based on communication between the client, RevenueManagement and the hotel operation; negotiation and closing contracts for corporate and tour&travel clients; monitoring of payments and global closing of sales made.

• Groups & Events Coordinator

  • Mar 2016 - Apr 2019

  Verification of special requirements of each group/event before arrival; Presence in the hotels on the day of beginning and end of the group's stay; Attendance at events to ensure optimal development; Personalized contact with clients to anticipate their needs; Quotation of groups and events; working together with colleagues from the Group Sales Office, commercial and operational departments of the hotels and their directors; Regular reports on the development of the stay and supervised events; sending guest comments to the client after the group / event ends; Monthly evaluation of results together with the directors. Show less



Despegar.com

• Spain
• Advertising Services
• 1 - 100 Employee

• Business Coordinator Mobile and Affiliates

  • Mar 2015 - Mar 2016

  Organization of sales strategies for mobile and affiliated agencies in Latin America. Coordination of marketing teams, design, hotel products, flight products, packages and agencies to achieve the objectives proposed by the company.Sending advertising campaigns for mobile applications

• Team Leader - Europe; ME&A, APAC

  • Oct 2014 - Mar 2015

  Set up and continuously improve operational processes and procedures;Prioritize and manage the workload distribution amongst the team, focusing on individuals strengths and encourage high levels of performance;Supervise schedules effectively ensuring requested tasks are completed in accordance with business priorities/needs and quality standards;Report all operational/technical errors;

• Market Analyst - Europe; ME&A, APAC

  • Dec 2012 - Oct 2014

  Support to the Market Manager, assist the account executive, check statistics, content and competitive set of the destination, create new hotels on the platform of the company and train them in the use of the extranet.Establish good and strong relationship with hotels,creation of e-mail campaigns for hotels: Updates, Availability and Parity.Load rates, availability and promotions in the system.Support and assistance to Customer Service and Operations Department for the resolution of conflicts with hotels. Show less



Faena Hotel Buenos Aires

• Support Experience Manager

  • Dec 2010 - Dec 2012

  Check in, check out, concierge, front desk administrative functions, credit limit control, room assignment, coordinate transportation orders, contact future guests, check reservations , keying, request special amenities, making greeting cards and minigifts, check routings and payment methods of reservations, creation of weekly passenger proposals.

• Lobbyest

  • Dec 2009 - Dec 2010

  Guest assistance, indicate where they find the lounges and restaurants, reception of messages and packages, reservations for restaurants and shows, manage of complaints, reception of guests that checks in, guided visits to the hotel, guests escort to the room.



Alvear Palace Hotel

• Internship in Reservations Department

  • Sep 2008 - May 2009

  Guest assistance by email and phone; creation, modification and cancellation of corporate, individual and agency reservations; packages sales; rooms assignment; transfer services; availability control. Guest assistance by email and phone; creation, modification and cancellation of corporate, individual and agency reservations; packages sales; rooms assignment; transfer services; availability control.