Events Manager

• Jul 2021 - Present

Sales & Events Manager

• Jan 2020 - Jun 2021

Private Events & Restaurant Manager

• Aug 2017 - Jan 2020

• Coordinate details of events such as conferences, rehearsal dinners, weddings, birthdays, anniversaries, charity events, surprise parties, business meetings, employee appreciation events.• Calculate budgets and ensure they are adhered to.• Responsible for day-to-day operations for an internationally acclaimed fine dining restaurant with a seating capacity of 360 and an average of 80 employees. Operations include event planning, office management, and ongoing staff training.• Negotiate restaurant buyouts for private events for groups up to 250. Created special menus and coordinated with multiple vendors to accommodate and deliver a unique set up for each event. Many events result in repeat business.• Organize holiday events by monitoring reservations, creating floor plans, determining rental needs and leading hostesses, other managers, kitchen and wait staff to deliver high level of service during busiest time of the year.

Sales & Events Coordinator

• Jun 2016 - Aug 2017

• Enter group blocks/individual reservations in PMS.• Prepare group resumes and BEOs.• Work with clients and guide them through the event details and served as their personal coordinator throughout the entire planning process and event.• Book and conduct sites for both room and meeting space inquiries. • Internally communicate client requirements, thereby insuring all information is accurate between client and hotel staff. • Coordinate and participate in target market trade shows and sales blitzes. • Monitor events and take appropriate actions to make sure service standards are consistently met.• Organize resources necessary to put together high quality sales presentations.• Ensure the inventory of custom sales presentation materials such as brochures and presentation folders are always up to date.• Act as primary customer service contact for clients who have questions about their accounts or our products.• Create and implement promotions to increase potential business. • Baywood Sales Manager Training Program completed.

Guest Services Agent

• Feb 2016 - Jun 2016

Our primary purpose is to maintain excellence in customer service. As Guest Services Agents we play an integral role in the ongoing relationships being built with every client that visits our property. First impressions mean everything! With a combination of a passion for the job and the right communication with other departments, we have the ability and empowerment to make the guest’s experience more than memorable.

Guest Services Associate

• Jun 2015 - Dec 2015

• Reviewed arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.• Anticipated and addressed guest’s service needs.• Check-in and check-out hotel guests in a confident, professional, and friendly manner.• Listened to guest’s complaints or concerns and resolved their issues in a timely manner.• Managed discrepancies involving check-in/check-out processes.• Carried out all Concierge duties.• Thoroughly understood and adhered to proper credit, check-cashing, and cash handling policies and procedures.• Knowledge of room locations, types of rooms available, and room rates.• Applied suggestive selling techniques to sell rooms and to promote other services to enhance hotel’s profitability.• Coordinated room status updates with the housekeeping department by informing of all check-outs, late check-outs, early check-ins, special requests, and day use rooms.• Upheld cleanliness, organization and positive morale within the work area.• Handled front desk operations for 100 guest and 300 rooms per day.• Ensured billing instructions were followed, valid methods of payment were provided and assisted fellow guest services agents with any billings issues they may have had.

Events and Marketing Coordinator

• Jan 2015 - Apr 2015

• Tailored events according to the personal tastes and budgets of clients, managing and exceeding expectations.• Addressed customer inquiries, and provided guidance. • Coordinated, planned and contributed wine dinners and special private events.• Served as representative and liaison.• Designed, developed and implemented marketing and sales campaigns. • Managing the company’s digital presence on websites, blogs and social media channels. • Tailored events according to the personal tastes and budgets of clients, managing and exceeding expectations.• Addressed customer inquiries, and provided guidance. • Coordinated, planned and contributed wine dinners and special private events.• Served as representative and liaison.• Designed, developed and implemented marketing and sales campaigns. • Managing the company’s digital presence on websites, blogs and social media channels.

Private Events Manager's Assistant

• Mar 2011 - Jan 2015

• Created and managed budgets of $50,000+ for corporate and social events. • Worked with clients to guide them through the event details and served as their personal coordinator throughout the entire planning process and event.• Scheduled and directed staff in daily work assignments to maximize productivity. • Efficiently resolved problems or concerns to the satisfaction of all involved parties.• Monitored restaurant and took appropriate actions to ensure food quality and service standards were consistently met. • Collaborated with the Executive Chef to analyze and approve all food and beverage selections.• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.