Quality Assurance Analyst

• Sep 2022 - Present

Create detailed, comprehensive and well-structured test plans and test cases • Estimate, prioritize, plan and coordinate testing activities • Design, develop and execute automation scripts • API tests • Identify, record, document thoroughly and track bugs • Perform thorough regression, usability and smoke testing • Develop and apply testing processes for new and existing products to meet client needs • Review requirements, specifications and technical design documents • Liaise with internal teams (e.g. developers and product managers) to identify system requirements • Track QA metrics • Agile Methodology: Scrum with Kanban Tools: Jira, Confluence, Zephyr, Notion, Sketch, Figma, Cypress, RobotFramework, Appium, GitLab, Insomnia, BrowserStack, JMeter, VSCode and Gherkin Show less

QA Engineer

• Aug 2022 - Nov 2022

Create detailed, comprehensive and well-structured automation scripts using Cypress • API tests • Identify, record, document thoroughly and track bugs • Perform thorough regression tests • Review requirements and specifications documents • Liaise with internal teams (e.g. developers) to identify system requirements • Agile Methodology: Kanban Tools: VSCode, Cypress, Asana, SharePoint, Postman API, DBeaver, Bitbucket. -- Criação de automações de testes usando Cypress • Identificação e elaboração de requisitos • Registro de não conformidades • Elaboração dos cenários, criação de casos de testes e roteiros de testes • Metologia Ágil: Scrum com Kanban Ferramentas: VSCode, Cypress, Asana, SharePoint, Postman API, DBeaver, Bitbucket. Show less

Mid QA Analyst

• Jun 2022 - Aug 2022

Generating test automations with Cypress • Implementing BDD • Identifying and detailing software requirements • Manual test • Documenting non-conformities • Developing test scenarios, test cases, and scripts • Analyzing and tracking bugs throughout testing phases, including their production fixes • Applying Agile Methodology: KanbanTools: VSCode, Docker, Cypress, Node.js, Jira, Confluence, Postman API, DBeaver, GitLab.--Criação de automações de testes usando Cypress • Registros em BDD • Identificação e elaboração de requisitos • Registro de não conformidades • Elaboração dos cenários, criação de casos de testes e roteiros de testes • Análise e acompanhamento de bugs durante fase de testes e suas respectivas correções em produção • Metologia Ágil: KanbanFerramentas: VSCode, Docker, Cypress, Node.js, Jira, Confluence, Postman API, DBeaver, GitLab. Show less

QA Analyst

• Mar 2022 - Jun 2022

Mid Technical Support Analyst

• Feb 2022 - Mar 2022

Swagger API • Postman API • Software Documentation and Requirements Analysis • Process Flow Documentation • JIRA • Communicating and analyzing user-reported situations for the development team.--Swagger API • Postman API • Documentação de Software e Análise de Requisitos • Documentação de fluxo de processos • JIRA • Comunicação e análise de situações vindas do usuário para a equipe de desenvolvimento.

Technical Support Analyst

• Mar 2021 - Feb 2022

API test • CRM tools: Nectar, RD Station and PipeRun • Microsoft Office • Microsoft Excel • Customer Service over the phone and omnichannel chat.--Gerenciamento de API • Integração com CRM: Nectar, RD Station e PipeRun • Microsoft Office • Microsoft Excel • Atendimento ao cliente.

Technical Support Analyst

• Feb 2014 - Sep 2014

Configuring hubs, switches, routers, and modems • Maintaining and configuring customer LAN, WAN, WLAN, DNS, and WPS • Proficiency in MS-DOS • Providing customer service over the phone. -- Configuração de hubs, switches, roteadores e modems • Manutenção e Configuração de LAN, WAN, WLAN, DNS e WPS do cliente • MS-DOS • Atendimento ao cliente. Configuring hubs, switches, routers, and modems • Maintaining and configuring customer LAN, WAN, WLAN, DNS, and WPS • Proficiency in MS-DOS • Providing customer service over the phone. -- Configuração de hubs, switches, roteadores e modems • Manutenção e Configuração de LAN, WAN, WLAN, DNS e WPS do cliente • MS-DOS • Atendimento ao cliente.