Fernanda Gama
Customer Service at O'Briens- Claim this Profile
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English Professional working proficiency
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Portuguese Native or bilingual proficiency
Topline Score
Bio
Experience
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O'Briens Cafe
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Ireland
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Restaurants
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1 - 100 Employee
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Customer Service
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Oct 2019 - Present
- Learning and retaining a comprehensive understanding of all menu items to ensure excellent customer service and experience. - Being responsible for cash, cheques and credit cards received from the customer and to account for these payments at the end of the shift. - Preparing the cafe for service, following established jobs lists and as directed by Management. - Ensuring that a high standard of hygiene and cleanliness is maintained by following cleaning routines. - Reporting all complaints, spills, breakages and accidents to a Supervisor / the General Manager. - Carrying out stock and store duties as and when required. Show less
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Mitie
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United Kingdom
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Facilities Services
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700 & Above Employee
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Facilities Management Specialist
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Jun 2018 - Oct 2019
- Cleaning, stocking and suppling designated areas. - Performing and documenting routine inspection and maintenance activities in accordance with Health & Safety regulations. - Occasionally acting up as shift supervisor, when required. This required the supervision of all cleaning staff focusing on their performance in terms of standards of cleanliness and their behaviour whilst on duty. - Cleaning, stocking and suppling designated areas. - Performing and documenting routine inspection and maintenance activities in accordance with Health & Safety regulations. - Occasionally acting up as shift supervisor, when required. This required the supervision of all cleaning staff focusing on their performance in terms of standards of cleanliness and their behaviour whilst on duty.
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Faurecia
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France
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Motor Vehicle Manufacturing
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700 & Above Employee
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Quality Control Specialist
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Nov 2011 - Jan 2017
- Carrying out product tests and thorough independent final inspection of finished assemblies to defined procedures, formally reporting all defects. - Responsible for checking, progressing and collating accurate build and inspection records. - Providing technical support in the areas of machine pre-delivery inspection, inspecting and auditing of all components and all stages of the manufacturing process. - Investigating any quality issues to identify root cause and raise appropriate corrective actions, paperwork and ensure issues are addressed and resolved. - Ensuring compliance with relevant regulations (Health & Safety/ Environment etc) and operating systems and assisting with adherence to the Quality Management system (TS16949/ISO9001). - Attend and report at regular improvement meetings, providing secure preventative actions to external and internal quality related concerns. - Maintain the calibration system, ensuring all equipment is correctly calibrated. Show less
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Grupo Boticário
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Brazil
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Personal Care Product Manufacturing
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700 & Above Employee
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Production assistant
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Jun 2010 - Apr 2011
- Assisting in producing high quality cosmetic products. - Filling, pouring and pressing products accurately. - Packing product and correctly labelling packages. - Keep up with production demands and productivity targets. - Working as a part of a fluid and flexible production team and move to other rooms as required. - Practicing safe work and identifying unsafe situations to the appropriate individuals. - Adhering to room policies and best practices for quality, cleanliness and health and safety. - Performing general housekeeping and equipment cleaning duties. - Ensuring the specifications of each batch produced through daily audits. Show less
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Faurecia
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France
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Motor Vehicle Manufacturing
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700 & Above Employee
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Production Assistant
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Sep 2006 - Sep 2009
- Assisting Production Manager in planning and performing production related activities. - Prioritizing, planning, scheduling and managing production activities to meet manufacturing objectives in timely and cost-effective manner. - Identifying production issues, analyze root causes and derive resolutions. - Performing inventory management and report warehouse status to Manager. - Developing production plan and schedule to ensure continuous operations. - Developing logistic strategy to avoid downtime and delays. - Working with Manager in budget analysis and preparation. - Monitoring and manage expenses within allotted budget. - Developing process improvements to improve workflow efficiency. - Ensuring customer satisfaction by addressing customer concerns promptly and professionally. - Ensuring that manufactured product meets customer specifications. - Communicating production updates and errors to Manager on regular basis. - Organizing and scheduling job trainings to employees. Generate production related reports to Manager and customers when needed. Communicate complex issues to Manager for immediate resolution. Show less
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Kromberg & Schubert
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Germany
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Motor Vehicle Manufacturing
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700 & Above Employee
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Production assistant
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Jan 2006 - May 2006
- Acting as production assistant in assembly, finishing and performing final inspection of plastic components for the automotive industry. -Guaranteeing the specifications of the parts produced, following the regulations of each product. - Functioning on the organization of the Kits Assembly area. - Performing the semi-finished goods stock control. - Printing boxes labels and kits insert; set up Kits and sealing. - Preparing reports, labelling of products and archiving. . - Documenting all stages in compliance with ISO 13485. Show less
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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Production assistant
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Aug 2003 - May 2005
Production assistant in the assembly, finishing and final inspection of all automotive electrical parts. Ensuring the requirements of cables and electrical circuits, following the warm regulations of each product. Production assistant in the assembly, finishing and final inspection of all automotive electrical parts. Ensuring the requirements of cables and electrical circuits, following the warm regulations of each product.
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Education
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Independent College Dublin
Bachelor’s Degree in Business Management, NFQ Level 8 -
Frances King
Intensive English Language Course. -
PUC-PR
Technical Diploma in Quality Assurance, NFQ Level 5 -
PUC-PR
Food Security -
SENAI-PR
Transformation of Plastic and Polymers -
SENAI-PR
Basic Industrial Mechanics